Consumer Duty and Suitability Manager

Join us as a Consumer Duty and Suitability Manager, where you'll take a leading role in shaping and embedding the Consumer Duty and suitability framework across our UK Wealth and Private Banking businesses. This is a high-impact role that sits at the heart of our efforts to deliver consistently good outcomes for clients, ensuring our services meet regulatory expectations and reflect best-in-class standards. You'll be responsible for the strategic development, implementation, and ongoing management of suitability policies, working closely with stakeholders across the business to harmonise processes, drive continuous improvement, and support the delivery of our global strategy programme. This role offers a unique opportunity to influence how we serve our clients, ensuring our approach is fair, transparent, and aligned with their needs.

To be successful as a
Sales & Suitability Manager
you should have:

• Advanced data analysis and problem-solving skills, with a focus on interpreting MI and KPIs to evaluate client outcomes and drive improvements.
• Excellent stakeholder management and communication abilities
• Deep understanding of end-to-end business processes across banking, credit, and investments
• Ability to harmonise frameworks across different business lines and regulatory environments
• Experience in governance, policy development, and regulatory engagement

Some Other Highly Valued Skills May Include

• Strategic thinking and the ability to align local priorities with global strategy programmes.
• Familiarity with Consumer Duty regulations and their practical application
• Ability to influence automation and system design to improve front-office efficiency
• Confidence in managing forums, tracking actions, and producing senior-level reporting

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London.

Purpose of the role
To design, develop and consult on the bank's internal controls framework and supporting policies and standards across the organisation, ensuring it is robust, effective, and aligned to the bank's overall strategy and risk appetite.

Accountabilities

• Identification and analysis of emerging and evolving risks across functions to understand their potential impact, and likelihood.
• Communication of the purpose, structure, and importance of the control framework to all relevant stakeholders, including senior management and audit.
• Support to the development and implementation of the bank's internal controls framework and principles tailored to the banks specific needs and risk profile including design, monitoring, and reporting initiatives .
• Monitoring and maintenance of the control's frameworks, to ensure compliance and adjust and update as internal and external requirements change.
• Embedment of the control framework across the bank through cross collaboration, training sessions and awareness campaigns which fosters a culture of knowledge sharing and improvement in risk management and the importance of internal control effectiveness.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.