Internal Sales Executive

Are you looking to leverage your skills by joining one of the UKs leading manufacturer and supplier of hardwood flooring, stair parts, decking and mouldings? Look no further A fantastic opportunity has arisen for an Internal Sales Executive

Accountabilities of our Internal Sales Executive

The Role

Were looking for a proactive and enthusiastic Internal Sales Executive to join one of the UKs leading manufacturers and suppliers of hardwood flooring, stair parts, decking, and mouldings.

As part of our busy internal sales team, youll manage a portfolio of customer accounts, delivering excellent service and achieving sales growth targets. Youll take a hands-on approach to building strong relationships, maximising opportunities, and ensuring every customer receives the high standard of support Archwood is known for.

Key Responsibilities

• Manage a portfolio of Archwood accounts with defined annual sales targets.
• Grow turnover by developing existing accounts and identifying new opportunities.
• Deliver exceptional service and support to existing customers.
• Profile key accounts to identify areas for further development.
• Increase order value through upselling and cross-selling.
• Consolidate customer orders to optimise deliveries and improve efficiency.
• Create and pursue sales opportunities through research and proactive outreach.
• Follow up on quotes, samples, and enquiries to maximise conversion rates.
• Reactivate dormant accounts and engage new business prospects.
• Assist with wider promotional and outbound campaigns.
• Monitor account activity, identify trends, and report monthly on performance.
• Log all customer interactions using our CRM system, ensuring timely follow-up.
• Handle enquiries and complaints professionally, with the customer journey front of mind.
• Process orders and payments accurately, supporting a seamless customer experience.
• Collaborate with internal teams to resolve issues and deliver results quickly.

What Were Looking For

Youll be a confident communicator and team player with a positive attitude and a real passion for customer service. You should have:

• At least 2 years experience in telesales or internal sales roles.
• A proven track record of managing both inbound and outbound calls (50+ per day).
• Experience generating, qualifying, and closing sales opportunities.
• Strong relationship-building skills with the ability to develop long-term accounts.
• Excellent attention to detail and organisational skills.
• A polite and professional telephone manner.
• Good working knowledge of Microsoft Office (CRM experience desirable).

What Youll Get in Return

We offer a comprehensive benefits package designed to support your wellbeing and professional development:

• Generous pension contributions (above statutory minimum)
• Death in service benefit
• Holiday allowance increasing with service
• Health cash plan and Employee Assistance Programme
• Salary sacrifice schemes (bikes, technology, cars)
• Wellbeing and financial education support
• Payroll saving scheme
• Hybrid and flexible working policies
• Enhanced maternity and paternity pay
• Professional learning and development opportunities

Where Youll Work

Youll be based at our Chirk office, home to our manufacturing and warehousing operations. We offer flexible and hybrid working options to suit individual roles and needs.

Why Archwood?

Archwood Group is a family-run, timber-based manufacturing business behind two leading brands Richard Burbidge and Atkinson & Kirby. With over 150 years of heritage, were proud of our innovation, craftsmanship, and strong family culture.

We hold Gold accreditation from Investors in People (IIP) and the Kings Award for Sustainability, reflecting our commitment to people, quality, and the planet.

If youre passionate about sales, service, and personal growth join us and be part of something better.