Sales & Service Coordinator

Sales Coordinator Job Description

As Sales & Service Coordinator, you'll be at the heart of our customer operations — connecting the dots between sales administration and engineering scheduling to make sure every customer gets the fast, professional, and seamless service they expect from BFM.

You will be the person who keeps things moving — ensuring orders are processed, engineers are scheduled, CRM data is flawless, and customers always feel informed and valued.

This is a role for someone who thrives on organisation, loves solving problems, and takes pride in delivering service excellence every single day

What you'll do

Keep the customer at the Centre.

Act as the first point of contact for customer enquiries — providing clear, timely, and professional support.

• Build relationships that turn first-time buyers into long-term partners.
• Take ownership of issues and see them through to resolution

Drive Operational Excellence

• Maintain and update the CRM system to ensure data integrity and visibility across teams.
• Process orders, quotes, and documentation quickly and accurately.
• Prepare reports and customer insights to support decision-making and performance tracking

Master the Schedule

• Manage engineers' diaries for maximum efficiency — balancing geography, urgency, and workload.
• Log and assign service and breakdown cases in Zoho CRM.
• Keep customers updated throughout the process and ensure follow-up reports are delivered promptly

Collaborate to Win

• Work hand-in-hand with Sales, Engineering, and Customer Service teams to deliver a unified, high-quality experience.
• Spot process improvements and suggest smarter, faster ways to work.
• Support business performance by hitting service and communication KPIs

What we are looking For

Skills & Strengths

• Strong organisational and multitasking skills — thrives in a fast-paced environment.
• Excellent communicator with a customer-first mindset.
• Confident using CRM systems.
• High attention to detail with solid analytical and reporting ability.
• A team player who brings energy, initiative, and accountability.

Previous experience in sales admin, service scheduling, or customer operations — ideally in a technical, Dental, healthcare, or engineering environment

What's in it for You

Hybrid working — 2–3 days per week in our Crumlin office.

• Competitive salary based on experience.
• Opportunity to grow within a modernising, ambitious business.
• Training, development, and career progression as BFM evolves.
• Be part of a culture built on teamwork, trust, and performance.

Ready to make an impact?

If you are organised, customer-driven, and ready to be part of a company that's growing fast — this is your moment.

Join a team where every interaction matters, every process can be improved, and every customer experience makes a difference.

Step up. Stay sharp. Deliver excellence

About us

At BF Mulholland, we are proud to be a trusted name in dental distribution - serving over 1,500 dental practices across Ireland and the UK. With a long-standing reputation and a brand our customers genuinely love, we have built our success on strong relationships and exceptional service. Now, we are entering an exciting new chapter. Backed by fresh investment and new ownership, we're on a journey of growth, innovation, and modernisation - transforming how we work and how we serve our customers. There's never been a better time to join us and play a key role in shaping what's next.

Job Type: Full-time

Pay: £24,500.00-£25,500.00 per year

Benefits:

• On-site parking

Work Location: Hybrid remote in Crumlin BT29 4LA

Application deadline: 21/11/2025

Expected start date: 04/01/2026