Transfer Agency Oversight Manager

Transfer Agency Oversight Manager

Salary: Up to £45,800 dependent on skills and experience

Permanent

Hybrid working (office based in Birmingham)

Closing Date: 27/11/2025

As a proud mutual since 1841, Wesleyan is committed to creating brighter financial futures for our customers and members. We specialise in providing financial services to some of the nation's most trusted professions: GPs, hospital doctors, dentists, and teachers.

To find out more about what we do, visit our website:

We are proud supporters of the ABI Making Flexible Work campaign which means we are open to discuss flexible working, job shares and part time options.

Your role:

We're looking for a Transfer Agency Oversight Manager to join our operational oversight team at Wesleyan Unit Trust Managers Ltd and make a real impact. This is your chance to step into a management role and gain hands-on experience in operational oversight within a unique and niche environment.

In this role, you'll lead the day-to-day delivery of the WUTM Oversight Team, ensuring smooth operations and exceptional customer outcomes. You'll manage the relationship between Transfer Agency and SS&C, driving performance, monitoring compliance, and resolving issues with clear "path to green" planning. Your work will directly influence customer experience and regulatory standards.

You will also deputise for the Senior Oversight Manager when required, providing leadership and continuity at a senior level.

If you are passionate about delivering operational excellence, building strong relationships, and ensuring positive outcomes for customers, we would love to hear from you.

What you'll be doing:

• Manage delivery of all day-to-day operational performance for WUTM and manage all administrative and operational requirements for WUTM.
• Manage escalations between WUTM, wider Wesleyan Group including distribution channels (tied financial advisors) and transfer agency, SS&C. including but not limited to complaint and feedback resolution and timely management of query resolutions.
• Design and manage the reporting of oversight, operational performance and delivery of mandatory and customer-driven change to senior committees.
• Manage assessment of WUTM Operational (COBS, COLL, SYSC, PRIN, DP) and Client Money (CASS) breaches and incidents ensuring good customer outcomes have been met on resolution, and provide feedback and ensure process improvement opportunities are implemented internally and/or with SS&C.
• Manage timely delivery of bi-annual statements, CASS statements and all relevant client communications pre- and post-sale for WUTM customers to a high regulatory standard.
• Support the review of product and fund documentation, working closely with Investment Strategy and Product Strategy management.
• Assess and review operational risks and controls to ensure 1st line regulatory monitoring is completed to excellent standard, and where required change is implemented to ensure controls remain effective and operational risks are mitigated.
• Ensure there are adequate oversight arrangements of outsourced fund administration to govern and oversee the operational effectiveness of Systems & Controls designed to achieve compliance with FCA rule

We're looking for:

• Experience in operational and CASS oversight of third-party transfer agency administration. ·
• Excellent communication skills (verbal and written) with the ability to communicate clearly and concisely.
• Excellent Microsoft Word, Excel, PowerPoint and Outlook experience.
• Excellent attention to detail
• Ability to lead and motivate a team.
• Assertive/ takes ownership of work/accountability and have an organised and flexible approach to work
• Customer focused
• Demonstrate and maintains a good level of knowledge of UCITS/unit trusts/emerging regulatory trends, COBS/COLL/SYSC/CASS/PRIN rulebooks

Desirable:

• Level 3 Certificate in Investment Operations – successful candidates required to complete with 24 months

Benefits:

• Annual Performance based Bonus – based on a mixture of company and personal performance
• 28 days annual leave (plus 1 additional "culture day" & bank holidays) – increases to 30 days with 5 years' service
• Company pension scheme - matched plus 2% (up to 10%)
• Free secure underground Birmingham city centre parking (available on weekends for personal use – subject to availability)
• Cashback and discounts on major brands in retail, leisure, health, and wellbeing
• Enhanced maternity & paternity pay
• 2 volunteering days per year

To find out more about some of the great benefits Wesleyan offer, visit our careers page:

What to know before applying:

Equal Opportunities:
Wesleyan are an equal opportunities employer. We know the best teams are made up of inclusive groups of diverse people where everyone's contribution counts, and we believe everyone has the right to proudly be themselves. We're building a culture where difference is actively encouraged and simply recruit the best people for the job irrespective of lifestyle, life history and life choices.

Reasonable Adjustments:
We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

VISA Sponsorship:
We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK – within our recruitment process you will be asked to provide evidence of your Right to Work.

Advert Closing:
We typically advertise for two weeks, though we reserve the right to close adverts early if we receive a high volume of applications; we would therefore recommend an early application if you'd like to be considered for our opportunities.

Regulatory Requirements:
Please note this is role is subject to regulatory requirements. As a financial services organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect the Wesleyan Group and our customers. Relevant checks and assessments will be carried out during the recruitment process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR) or the Insurance Distribution Directive Please note a criminal record check and credit check will apply and this role is also subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy).