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Business Improvement Associate
2 weeks ago
Job Description:
Business Improvement Associate
Wiilow House, Staines / Bupa Place, Salford Quays / Kirkstall Forge, Leeds – hybrid working with minimum 1 day in the office
Permanent
Full time – 37.5 hours per week
£32k - £35k DOE
We try to consider all types of flexibility, including locations, hours and working patterns.
We make health happen:
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are our focus. Every decision we make is about improving health and care.
As a Business Improvement Associate, you'll help us deliver operational change that makes life easier for our frontline teams and better for our customers. You'll be at the heart of creating a culture of continuous improvement—removing barriers, streamlining processes, and driving service excellence.
How you'll help us make health happen:
What makes this role unique? You'll work on meaningful projects that impact thousands of customers, using proven methodologies to deliver change that sticks. You'll collaborate with stakeholders across the business and see the results of your work in real time.
- Lead the scoping, development, and implementation of operational change initiatives.
- Identify opportunities for improvement using tools like Gemba walks and process mapping.
- Create and manage project plans to deliver on time and within budget.
- Engage stakeholders at all levels to embed changes into business-as-usual processes.
- Analyse data and provide insights to support decision-making and continuous improvement.
Key Skills / Qualifications needed for this role:
- Experience in Customer Services environment is essential.
- Experience in Lean and/or project delivery is highly desirable.
- A highly organised and dynamic professional.
- Demonstrable evidence of planning and organisational skills.
- Analytical skills and ability to stratify data and produce meaningful reports and recommendations.
- Excellent communication skills, written and verbal, across all levels of the business.
- IT skills in PowerPoint, Excel, Word and Visio.
- Ability to build effective working relationships with stakeholders and internal customers across a variety of departments.
- Attention to detail and ability to interpret information from a variety of sources to make sound decisions.
- Ability to adapt to working with different teams and people in a fast-paced environment.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email:
Time Type:
Full timeJob Area:
Locations:
Bupa Place, Kirkstall Forge, Staines - Willow House