Senior Product Manager

Senior Product Manager (Permanent, Full Time)
We're on the lookout for a Senior Product Manager to lead the charge in shaping and growing our innovative Enterprise product portfolio. This is your chance to take full ownership of a suite of products that drive growth across our Wholesale business — creating, evolving, and delivering propositions that truly make KCOM stand out in the market.

You'll own the full product lifecycle, from vision and strategy right through to delivery and performance. Partnering with brilliant minds across Commercial, Sales, and Customer Service, you'll help ensure every product we release delivers exceptional value for our customers and the business.

If you're commercially sharp, strategically minded, and ready to make a visible impact — this is the role for you.

Salary
– Up to £70,000 dependent on experience

Location
- Carr Lane, Hull with remote working opportunity

Advert Closing Date
– 25th November 2025

Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.
Interview Dates
– to be confirmed after advert closing date

Key Responsibilities

• Lead the vision, strategy, and roadmap for our Enterprise product portfolio, ensuring alignment with KCOM's business growth objectives.
• Own the full product lifecycle — from concept and development through to launch, evolution, and retirement.
• Identify new market opportunities and translate customer and business needs into innovative, commercially viable propositions.
• Partner with the Commercial team to ensure pricing and propositions remain competitive, compliant, and profitable.
• Collaborate with internal stakeholders across the business to ensure seamless delivery and a first-class customer experience.
• Work closely with suppliers, partners, and industry experts to enhance KCOM's market position and product performance.
• Provide insight and recommendations up to C-level, using data and market intelligence to influence strategic decisions.
• Maintain and deliver a clear product roadmap, ensuring milestones are met on time, within budget, and to the highest quality standards.
• Drive continuous improvement in customer satisfaction, product performance, and revenue growth.

Requirements
We're looking for someone who brings both commercial acumen and strategic vision — someone who can see the bigger picture but also loves diving into the detail.

You'll Need To

• Have significant experience in product, commercial, or marketing roles within telecommunications or another technical industry.
• Demonstrate proven success in managing complex product portfolios and delivering strong commercial results.
• Bring experience from a regulated environment with a clear understanding of compliance in product and pricing.
• Show evidence of critical thinking and thought leadership, providing insight and robust recommendations that drive decision-making.
• Possess excellent stakeholder management skills — confident working with peers, partners, and senior leaders.
• Be highly organised, analytical, and commercially aware, with a passion for creating products that customers love.
• Hold a degree-level qualification in a product-related, financial, or technical discipline.
• Have advanced MS Office skills (especially Excel, Word, and PowerPoint).

Perks And Benefits

• 28 days holidays
• Excellent Pension Scheme with generous employer contributions
• Volunteering days
• Life Assurance
• Corporate Discount schemes
• Flexible options such as part-time schedules
• We support hybrid and remote working
• A variety of Pick Your Own benefits, for example Cycle to work Scheme, Gym Flex, Tech Scheme to name just a few

About Us
KCOM goes beyond broadband—it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services. Join us in expanding our full-fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable work arrangements.

Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online well-being tools as well as our personal development learning platform.

Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we are proud to support local schools and colleges with mock interviews and careers advice to inspire the next generation.

No agency applications will be considered for this vacancy at this time.