Application Support Engineer

1 week ago

Basingstoke, Hampshire, United Kingdom Unum Full time £40,000 - £70,000 per year

Job Posting End Date: November 30

Who are we?

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

The role

What will you be doing?

12 Application Support Engineer

Hybrid – Basingstoke or Dorking

What will you bring?

We are hiring an Application Support Engineer to provide technical leadership and expertise across UK applications, ensuring the stability and performance of both production and non-production environments.

You will manage complex technical issues, drive rapid resolution of service interruptions, and maintain high service standards for internal and external customers. You'll also support small business changes and enhancements, working independently and mentoring junior team members when needed.

Responsibilities and Requirements:

  • Design and implement processes to improve service availability, monitoring, and performance.
  • Apply preventative and corrective measures to enhance system reliability and release quality.
  • Lead the resolution of application incidents, performing root cause analysis and implementing permanent fixes.
  • Manage application releases and deployments with minimal disruption.
  • Communicate effectively with teams, suppliers, and stakeholders to support ongoing service improvement.

About You:

  • Proven background in Application Support, with strong problem-solving, decision-making, and incident management skills.
  • Proficient in ITIL and Agile methodologies, with hands-on experience in automation, scripting (e.g. Python, Shell), and monitoring tools (e.g. Splunk, AppDynamics, Control-M).
  • Sound knowledge of cloud platforms (Azure, AWS), RDBMS, network protocols (TCP/IP), and development/configuration tools (e.g. GIT, Jenkins, TFS).
  • Excellent communication, collaboration, and organisational skills, with a proactive approach and ability to work effectively under pressure.

The successful candidate can expect:

  • Generous Bonus
  • DC pension scheme
  • Life, medical and income Insurance
  • Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
  • 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
  • Salary sacrifice electric car scheme with free on site electric chargers.
LI-VI1 #LI-Hybrid

Why join us?

At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

Company:

Unum UK

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