Billing and Recovery Officer

5 days ago

Kettering NN, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £104,000 - £128,000 per year

1-2 month contract position with a local authority

Summary

  • This is a 1-2 month contract position with a local authority, focusing on maintaining up-to-date knowledge of Council Tax recovery legislation, case law, and related policies. The role is crucial in ensuring compliance with legal standards and providing excellent customer service during the recovery process.

Responsibilities

  • Administer the recovery of Council Tax, initiating actions in line with legislation and Council policy, including issuing final notices and summonses, and referring cases to enforcement agents.
  • Handle customer inquiries resulting from recovery actions via phone, letter, and email, negotiating payment arrangements while ensuring high-quality customer service.
  • Manage returned cases from enforcement agents and decide on subsequent actions.
  • Assist in compiling statistics and reports, and test new software releases for the Council Tax system.
  • Collaborate with senior staff to ensure a cohesive approach to corporate debt recovery and enforcement, adhering to legislation.
  • Represent the authority in court for actions related to Council Tax liability as needed.
  • Prioritize and manage personal workload to meet objectives, targets, and customer needs.

Experience & Qualification

  • Demonstrated ability to comprehend complex legislation.
  • Strong communication and negotiation skills, with the ability to interact with diverse customers and partners, and make difficult decisions with tact and diplomacy.
  • Proven ability to work independently, meeting targets and deadlines, using discretion and judgment.
  • Ability to prioritise large volumes of complex work, ensuring accuracy and attention to urgent, vulnerable cases.
  • Demonstrable knowledge and experience with the Academy system.

Additional Information

  • Working hours: 37 hours per week
  • Remote/Hybrid working
  • Standard DBS required for this role

The role closes soon, apply ASAP.

To maintain an up-to-date knowledge of Council Tax and recovery legislation and case law and related policies and procedures

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