Billing and Recovery Officer

4 days ago

Kettering, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in North Northamptonshire to assist with the appointment of a Billing and Recovery Officer on a 1-month contract likely to be extended at client’s discretion. Please apply with your CV for immediate consideration. Rate of Pay: 18.23 - 23.20 per hour Summary The Billing and Recovery Officer will be responsible for administering Council Tax billing and recovery processes in line with legislation council policies and case law. The role involves initiating and progressing recovery actions, managing customer queries, liaising with enforcement agents and representing the authority in court when required. The postholder must balance efficiency in debt recovery with fairness, tact and excellent customer service, ensuring compliance with corporate debt recovery strategies. Responsibilities Maintain up-to-date knowledge of Council Tax legislation, recovery processes, and related case law. Administer Council Tax recovery including issuing final notices, summonses, attachment of earnings, and liability orders. Refer cases to enforcement agents and manage returned cases, making informed decisions on next steps. Deal with customer enquiries by phone, letter and email, negotiating realistic payment arrangements and ensuring excellent customer service. Represent the Council in court for Council Tax liability hearings as required. Experience & Technical Knowledge Experience of administering and recovering Council Tax accounts. Demonstrable experience of using Academy (Council Tax system). Previous experience of preparing and presenting cases in a court environment (desirable). Understanding of corporate debt recovery principles and practices. Please Note You should be available to work immediately or at short notice. You should have the right to work in the U.K. This role requires a Basic DBS. Disclaimer Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary; however, assignments can be extended by clients on a longer‑term basis and can sometimes become permanent. We will interpret your application as permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Employment Type Full Time Vacancy 1 #J-18808-Ljbffr

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