Regional Aftersales Manager

2 weeks ago

Stratton Saint Margaret, Swindon, United Kingdom KGM UK Full time £60,000 - £80,000 per year

Company Description

KGM UK, formerly SsangYong, is the official importer of KGM vehicles from Korea into the United Kingdom. With a rich history dating back to 1954, KGM specialises in producing award-winning SUVs, reliable 4x4s, and durable pickups. We pride ourselves on delivering tough and dependable vehicles tailored to meet the needs of all customers.

Role Description

We are looking for a Regional Aftersales Manager to represent KGM in the field and drive dealer success. You'll lead dealer support, resolve technical and customer concerns, and ensure enquiries are handled quickly and professionally.

From diagnostics and warranty arbitration to training, compliance, and IT systems support, you'll be the go‑to partner for our dealer network. Regular development visits, audits, and close collaboration with service departments will help maximise business opportunities and strengthen customer care.

This is a hands‑on role for a proactive leader who thrives on problem‑solving, building relationships, and delivering outstanding aftersales service across the region..

Role Responsibilities

  • Lead the dealer support department, ensuring all enquiries and requests are handled promptly and professionally
  • Manage technical enquiries, provide diagnostic assistance, and support customer service and concern resolution
  • Represent KGM in the field, liaising with dealer service departments and conducting routine development visits with clear action plans
  • Drive business opportunities by auditing dealer standards, implementing training and compliance plans, and supporting new dealer appointments
  • Oversee warranty arbitration, audits, and administration, assisting dealers with warranty claims and anomalies.
  • Provide IT systems support to dealers and ensure accurate records of activities with regular reporting to the Aftersales Director
  • Collaborate with the Aftersales Team, Warehouse Parts Operation, and other departments to deliver seamless aftersales support
  • Liaise with DCM on dealer sales-to-aftersales crossover matters and support commercial requirements as needed
  • Ad hoc duties as required – willingness to assist other team members during busy periods.

Work Experience Requirements

  • Minimum of five years' experience at a senior level in Aftersales
  • Previous vehicle diagnostic experience (essential)
  • Electric vehicle (EV) current high level vehicle diagnostic experience (essential)
  • Experience of DMS systems preferable but not essential
  • Flexibility to travel across the UK

Qualifications

  • Minimum of Level 3 City & Guilds Motor Vehicle qualification (or equivalent)
  • Minimum of IMI Level 3 Electric/Hybrid Vehicle System Repair and Replacement qualification (or equivalent)

Skills, Abilities, and Competencies

  • The ability to work under pressure
  • Strong technical aptitude and problem-solving skills
  • Strong communication skills
  • The ability to communicate effectively with colleagues and customers
  • Strong level of ability with Microsoft Office software
  • Ability to meet required deadlines with minimum supervision
  • Strong time management skills
  • A professional appearance and manner

Personal Attributes

  • Build and maintain strong relationships with dealership partners, ensuring their satisfaction and loyalty
  • Professional and enthusiastic
  • Committed to delivering an exceptional level of customer service
  • Able to work well both in a team and independently

Training

  • Full in-house systems training will be given
  • External training courses provided, where appropriate
  • Further training and development opportunities may be available

Our Company Values

TRUST
: Build strong partnerships through honesty and accountability

DEDICATION
: Strive for brilliance in everything we do

PUSH
BOUNDARIES
: Drive innovation by embracing new challenges and ideas

CUSTOMER
FOCUS
: Driving excellence by understanding every need.

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