Night Porter

1 week ago


Swansea SA LS, United Kingdom Oxwich Bay Hotel Full time £18,000 - £30,000 per year

Night Porter

Role Summary: The management of the Oxwich Bay Hotel and associated areas through the night and to ensure the safety and well-being of all guests and team. The business needs to be ready to open at 7.30am every day with 'The Oxwich Bay' standard in place and compliant.

Hours of work: 22:30 till 7:30

Rate of pay: £15.50 per hour

Role Responsibilities:

  • To ensure that customer service is at the heart of everything that you do.
  • To co-ordinate the entire night operation around the guests needs.
  • To ensure that policies and procedures are adhered to at all times.
  • Answer any Telephone calls and resolve enquires.
  • To ensure that Security and Fire thorough walks of the property are conducted every 3 hours and any issues or disturbances are logged and dealt with in a professional manner.
  • Ensure thorough business handovers take place and are documented using specified form.
  • Deal with any complaints that arise in a polite and professional manner always finding an appropriate resolution and pass details to the General Manager.
  • Check all relevant areas are closed down to a 5* EHO standard.
  • To ensure all areas of the business are securely locked at the appropriate time.
  • To ensure all areas of the business are opened at the appropriate time.
  • To set up breakfast buffet and tables as the standard identified.
  • Wash, dry and fold all laundry and place on the correct shelf.
  • Sweep and mop following areas: kitchen, kitchen corridor prep room, pot wash, hotel corridor, glass-wash area, bar and front of bar.

Job Types: Full-time, Part-time

Pay: From £15.50 per hour

Benefits:

  • On-site parking

Ability to commute/relocate:

  • Swansea SA3 1LS: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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