Night Porter
1 week ago
Night Porter
Role Summary: The management of the Oxwich Bay Hotel and associated areas through the night and to ensure the safety and well-being of all guests and team. The business needs to be ready to open at 7.30am every day with 'The Oxwich Bay' standard in place and compliant.
Hours of work: 22:30 till 7:30
Rate of pay: £15.50 per hour
Role Responsibilities:
- To ensure that customer service is at the heart of everything that you do.
- To co-ordinate the entire night operation around the guests needs.
- To ensure that policies and procedures are adhered to at all times.
- Answer any Telephone calls and resolve enquires.
- To ensure that Security and Fire thorough walks of the property are conducted every 3 hours and any issues or disturbances are logged and dealt with in a professional manner.
- Ensure thorough business handovers take place and are documented using specified form.
- Deal with any complaints that arise in a polite and professional manner always finding an appropriate resolution and pass details to the General Manager.
- Check all relevant areas are closed down to a 5* EHO standard.
- To ensure all areas of the business are securely locked at the appropriate time.
- To ensure all areas of the business are opened at the appropriate time.
- To set up breakfast buffet and tables as the standard identified.
- Wash, dry and fold all laundry and place on the correct shelf.
- Sweep and mop following areas: kitchen, kitchen corridor prep room, pot wash, hotel corridor, glass-wash area, bar and front of bar.
Job Types: Full-time, Part-time
Pay: From £15.50 per hour
Benefits:
- On-site parking
Ability to commute/relocate:
- Swansea SA3 1LS: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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