Travel Co-ordinator

Far & Wild Travel is a specialist tour operator based in London and Penrith in the Lake District. We organise tailormade holidays worldwide, using a mix of expertise, passion and attention to detail, to make sure every holiday is special. Our team has over 100 years of combined experience in the travel sector, and all our experts travel each year to ensure we remain at the forefront when it comes to new experiences, hotel openings and responsible travel. Despite this, we remain a small dynamic team with a fun and flexible approach to everything we do. Over half the holidays we arrange are to repeat customers or directly from their referrals. We think this speaks volumes of our success in making every holiday special.

Role Description

We are looking for an energetic and enthusiastic Travel Co-ordinator to join our small team of travel experts based in London. This is a key role providing an efficient, customer focused 'after sales service' – and an integral part of our commitment to make every holiday special. Travel experience to Africa, Latin America or Asia would be useful, but main qualities required will be attention to detail, strong communication skills and an advanced level of computer literacy is vital - especially word and excel. The right candidate has the potential to get involved in other areas of the business including marketing, sales and website development. The role comes with a generous basic salary, monthly commission opportunities, inclusion in annual company incentives (which in recent years have included trips to Kenya and Zambia) and discounted holidays.

Responsibilities

• Providing an efficient, detailed oriented and customer focused after sales service

• Administration of bookings, ensuring information is correct with all suppliers, and for invoicing and documentation

• Preparing and sending out high quality client travel documentation using company software applications

• Responding to pre travel customer queries about their holidays

• Creating client invoices (once a sales consultant has confirmed a booking).

• Client payments; ensuring our customers make their holiday balance payments accurately and on time

• Supplier payments; working with accounts team to ensure accommodation, flights activity

providers are paid accurately and on time.

• Managing company stationary supplies.

• Creating online honeymoon giftlists, and managing sales of items from these giftlists.

• Using our CRM to efficiently manage and maintain accurate client information.

• Assisting product & marketing teams as required according to business demands

Requirements.

• Attention to detail, time management and personal organisation critical qualities for success in this role

• Experience travelling in Africa, Latin America or Asia is a big asset. If not, then strong knowledge of the geography of some of these destinations will be required

• High degree of proficiency in word and excel, and ability to learn and efficiently use multiple inhouse software apps

• Passion for travel with genuine desire to provide exceptional customer service

• Buy-in to Far & Wilds vision and values. [Making our holidays sustainable, as well as special, is a core aspect of all we do. We run multiple initiatives throughout the business that put this into action, and are members of 1% for the Planet.]

To apply.

Send CV and covering letter to detailing why you are suited to the role to "HR Manager". Only applications with a covering letter will be considered.

Job Types: Full-time, Permanent

Pay: £23,809.00-£28,000.00 per year

Benefits:

• Casual dress
• Cycle to work scheme
• Employee discount
• Free parking

Application question(s):

• The busiest period for this role is over the summer so whilst there isn't a 'no holiday policy' for this time, they need to be carefully planned and managed. Would this work for you as a busy period?
• Please note that only applicants with a cover letter will be considered.
• This is a full-time, office-based role, which means you'll need to travel to either our London (SW14) or Lakes (CA11) office each working day. Are you comfortable with this arrangement?

Work Location: In person