Enquiry and Referral Coordinator

Job Introduction

Enquiry and Referral Coordinator

Full time (37 hours), Fixed Term until 04/11/2026

Salary: NCC Band 5 £28,598 - £31,022

An exciting opportunity has arisen to join the Enquiry and Referral Coordinator Team based at Eddie Ferguson House, Blyth.

The Enquiry and Referral Coordinators are the first point of contact for members of the public and other agencies. They provide information, advice and support to service users, carers and families both verbally and in written format. The team act as a first line duty worker for cases open to Adult Social Care where the social worker or care manager is absent and are able to redirect the public to other services when appropriate.

In this role you will interact and liaise with local agencies/providers and aim to help the most vulnerable people to keep safe and well 24 -7.

The team help to manage risk, aggression, conflict and challenging behaviours as appropriate to the grade consulting as required and record their work appropriately in accordance with statutory and council requirements and to use information technology appropriately.

You will need to be able to work well within a team and independently, have good time management skills and an ability to prioritise. You also need strong interpersonal and communication skills and be enthusiastic about ensuring the Northumberland County Council values of Residents first, excellence and quality, keeping the communities safe and well and respect.

For further information on this position, please refer to the job description and person specification attached.

For further details / informal visits contact: Judith Downey, Team Manager , or email -

Please note - previous applicants need not apply.

Requirements of the role:

• Good general education demonstrating numeracy and literature
• NVQ Level 3 or equivalent in an admin/business related discipline or equivalent experience

Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-

For those with speech difficulties or hearing loss: Text relay service dial

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.