Head of Service

19 hours ago

Essex England, United Kingdom BMS Performance Full time
  • Senior level position with realistic long term promotional opportunities
  • Work for a world leading company that has seen great growth in recent times
  • Unique blend of strategic leadership, team management, and the opportunity to directly impact service delivery and quality

The company

Our client is a well-established and growing engineering solutions provider and OEM with a strong reputation for quality, reliability, and technical expertise. Operating nationally, they support a wide range of clients across multiple sectors, delivering high-performance engineering and service solutions that make a tangible impact.

About the Role

Due to continued growth and a focus on service excellence, our client is looking to appoint a Head of Service to take ownership of their national field service operations. This newly created role offers the opportunity to shape, influence, and enhance how service is delivered across the UK.

You'll be responsible for leading a team of 30+ field engineers and 2 regional managers, driving performance, process improvement, and customer satisfaction. While this is a home-based role, weekly travel to the Essex office will be required for the first 6 months for onboarding and training.

Key Responsibilities

  • Lead, coach, and develop a national service team of engineers and regional managers.
  • Build and execute a strategic service delivery plan, focused on performance, efficiency, and customer satisfaction.
  • Identify and implement operational improvements and change initiatives across the service function.
  • Ensure SLAs, KPIs, and compliance standards are met consistently.
  • Collaborate cross-functionally with commercial, technical, and product teams.
  • Maintain a strong focus on customer experience, with proactive issue resolution and service innovation.
  • Lead with clarity and purpose, fostering a positive and accountable team culture.
  • Provide regular reporting to senior leadership on service performance and improvement roadmaps.

Skills & Experience Required

  • Proven experience in a Head of Service, Service Manager, or similar senior-level role within an engineering environment.
  • Strong background in engineering or technical field service operations - ideally with hands-on experience earlier in your career.
  • Demonstrated ability to lead large teams across multiple regions.
  • Track record of successfully implementing strategic and operational change
    s
    within a service function.
  • Excellent people management, performance development, and leadership skills.
  • Commercially aware with a strong customer service mindset.
  • Effective communicator with the ability to influence and inspire across all levels.
  • Willingness to travel nationally and commit to commute to their Essex office (approx 3 times per week)

Package

  • Competitive Salary:
    £70,000 - £80,000 per annum
  • Bonus Scheme:
    Performance-related bonus structure
  • Company Car
    : Fully expensed
  • Private Medical Insurance
    : Comprehensive cover for you
  • Pension Plan
    : 9% total (5% employer / 4% employee)
  • Death in Service
    : 2x annual salary
  • Flexibility
    : Remote-based with national travel as required

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