Internal Communications Manager

What you can expect

You will play a pivotal role in developing and executing internal communication strategies, with a focus on the EMEA region. These will foster engagement, alignment, and transparency across the organisation. Reporting to the Internal Communications Lead, you will craft compelling messaging, initiatives, and platforms to communicate effectively with all employees.

About the Team

Zoom's Internal Communications team keep Zoomies informed about company updates, policies, initiatives, and milestones. Along with the wider People Experience team, we support Zoom's overall business strategy by supporting the needs of our most important resource, our people.

Responsibilities

• Developing and executing internal communication strategies for the EMEA region, which are aligned with Zoom's objectives, values, and culture.
• Overseeing the creation and dissemination of engaging content through various channels (emails, newsletters, Workvivo, presentations, etc.).
• Supporting EMEA senior leader in crafting and delivering effective messages, ensuring consistency in tone, style, and alignment with organisational goals.
• Developing and implementing initiatives to enhance global employee engagement, morale, and a sense of belonging within the company.
• Collaborating with PX and leadership teams to create communication plans for change initiatives, ensuring clarity among Zoomies during transitions.
• Establishing metrics and KPIs to evaluate the effectiveness of internal communication strategies.
• Using data insights to refine approaches and improve communication tactics.

What we're looking for

• Have a Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
• Experience in internal communications, with a focus on the tech industry or related sectors.
• Experience in leading regional internal communication strategies and initiatives at a global company.
• Have strategic thinking mindset and agility to influence in a fast-paced environment.
• Be knowledgeable of technology trends and the ability to translate complex technical concepts into easily understandable messages.
• Have written and verbal communication skills with a keen eye for detail and creativity.
• Able to work collaboratively in a dynamic environment and manage multiple projects simultaneously.
• Experience with using various communication and collaboration tools and platforms.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.