Senior Project Support Officer

Details
Reference number

437784

Salary

£44,720 - £52,130

National pay locations: Liverpool, Salford, Sheffield; £44,720 - £47,850

London pay locations: Croydon; £48,720 - £52,130

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

HO - Home Office Digital

Type of role

Project Delivery

Working pattern

Full-time, Job share, Part-time, Compressed hours

Number of jobs available

2

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Croydon, Liverpool, Salford, Sheffield

About the job
Job summary

The Home Office works to build a safe, fair, and prosperous UK. We achieve this through our work on counterterrorism, policing, crime, drugs policy, immigration, and passports

Home Office Digital, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

Migration and Borders Technology Portfolio (MBTP) is part of the Home Office Digital Directorate in the Home Office.

MBTP is a Portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the Migration and Borders system.

Working closely with colleagues in the Migration and Borders mission, we also support a number of the Home Office's capabilities such as Customer Services, Immigration Enforcement and Border Force. We jointly design services, build, run and sustain them to enable some of the government's most important strategic outcomes, notably the legitimate movement of people and goods to support economic prosperity.

The role of the Senior Project Support Officer will support the G7 Planning Manager through the operation of project management processes. You will enable the smooth running of the portfolio by analysing, tracking, escalating and providing challenge where needed.

Job description

This is an exciting opportunity to join the MBTP PMO Planning Team and provide critical support across the portfolio, specifically with our Programme Increment (PI) planning.

Key Responsibilities:

• Ensure systems are in place to enable effective planning.
• Support and lead a team consisting of one HEO.
• Manage dependencies across projects.
• Oversee project controls to maintain governance and compliance.
• Develop and deliver project performance reports.
• Ensure organisational tasks are carried out efficiently.
• Manage and engage with a wide range of internal and external stakeholders.
• Understand and apply the risk management process.
• Own and lead regular PI (Program Increment) Sessions involving all key portfolio teams.

The above responsibilities are not exhaustive, and you may be required to undertake any of the above tasks or additional tasks not listed above, within the remit of their grade, to support the team.

Working Pattern:

This role is available on a full-time basis with the option of job-share and compressed hours available. This role is also suitable for part-time working hours, with a minimum requirement to work [4 days / 30hours] per week due to business requirements.

Please ensure you read the Project Delivery Capability Framework here and Project Delivery Accreditation details in full prior to applying.

Person specification

Essential criteria

• • Demonstrated ability to work in PMO or programme environments, ensuring inclusive processes and equitable participation.
• • Skilled in planning and managing dependencies with fair prioritisation and consideration for diverse stakeholder needs
• • Experience leading governance boards in complex environments, promoting transparent and inclusive decision-making.
• • Ability to critically evaluate information from multiple sources, reconcile differences, and recommend improvements that benefit all stakeholders.
• • Proven ability to manage diverse public sector stakeholders, tailoring communication for different audiences and fostering collaboration and respect.
• Strong organisational skills, commitment to sharing lessons learned, and ability to deliver effectively under pressure while maintaining fair and consistent standards.
• • Project Management Qualifications: One of the following or willingness to undertake One of the following:
  • Prince 2
  • APM
  • APM Project and Controls

Desirable criteria

• Experience of working with JIRA and Confluence.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Planning Skills A to Z - Government Digital and Data Profession Capability Framework. To be tested at interview SEO level

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• This link is to a short guide to employee benefits:

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application by 8th December 2025.

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 1000 words).
• Evidence of the Behaviour/s Managing a Quality Service (maximum of 250 words per Behaviour).

Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

1. Sift - week commencing 15th December 2025

The sift will be held on the CV, Personal Statement and Behaviour Managing a Quality Service.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the CV and Behaviour Managing a Quality service.

Interview - week commencing: 12th January 2026.

If you are successful at sift stage, you will be invited to an interview that will be Behavioural and Technical Skills based questions / ,

The interview will take place Via MS Teams.

For guidance on the Technical skills, please refer to the Project Delivery Capability Frameworkhere

and the Delivery Accreditationdetails

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Artificial intelligence:

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Problems during the application process:

If you experience problems accessing this advert, or you think you've made a mistake on an initial application, please contact , including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

You will only be able to select a single location preference so please ensure this is a location that you are prepared to travel to. If you are offered a role at your preferred location and you decline, your application will be withdrawn

Reserve List:

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location and profession. Candidates will be appointed in merit order by location and profession.

Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks:

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is [SC] . Further details are included in the Notes to Candidates.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs
• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Home Office Resourcing Team
• Email :

Recruitment team

• Email :

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

---