Duty Manager

1 week ago

Newquay TR PS, United Kingdom ESPLANADE HOTEL Full time £25,000 - £40,000 per year

We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.

We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone

Employee Benefits:

  • Tronc / Service charge (Food & Beverage Departments only)
  • Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
  • 20% discount on Fistral Spa & Gaia Spa treatments
  • 25% discount on food & beverage throughout the hotels and restaurants
  • 50% discount on bed & breakfast stays throughout the hotels
  • Friends & Family rates across the group
  • Access to 360 Wellbeing - https://www.360-
  • Access to Wagestream -
  • Length of Service rewards

Key Attributes

  • Hotel Management experience
  • Able to meet financial targets
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

Role & Responsibilities:

  • Moderate responsibility for the management of hotel operations to assist Operations Manager and General Manager
  • Assist with the coordination of all hotel operating departments with the Operations and General Manager plus communication and cooperation with all departments on a daily basis
  • Deliver expected levels of performance and the consistency with which they are delivered.
  • Target higher levels of guest satisfaction and repeat business.
  • Maximise in house spend by all guests through all sales avenues.
  • To ensure all complaints are minimised and handled professionally as in accordance with our policies.
  • To maintain and enhance the reputation of the hotel and spa.
  • To assist in building a strong, well-motivated, high performing team in each department.
  • To supervise, motivate, train and recruit these teams in line with company policies and manuals.
  • Maximise sales performance, marketing and revenue management working closely with management.
  • Assist in effective control of budgets and staff costs.
  • Assist in ensuring the physical property is well maintained with regular maintenance and improvement.
  • Ensure compliance on fire, health and safety, environmental health etc
  • Management Reporting
  • Ensure high standards of financial and reporting diligence.
  • Step in to cover Operations Manager and General Manager due to absence from business.
  • All other duties as required.

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