Scheme Housing Officer

The role

Are you seeking a new challenge where you can truly make a difference?

If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Coombe Court 2 days a week. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes.

Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure.

If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.

What you'll be doing

• Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
• Deliver the service in line with agreed parameters for the role.
• Conduct assessments of risk and need and provide personalised support to residents.
• Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
• Work closely with other agencies to ensure residents are able to access a full range of services and support.
• Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.

What you'll need

• Understanding of the diverse needs of older people
• Able to develop partnership working internally and with other agencies to generate effective solutions to problems
• Ability to manage time & tasks effectively, work well under pressure both individually and in a team
• Customer-focused and experience of providing excellent customer care
• Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
• Able to receive and respond to customer feedback and complaints professionally at all times
• A commitment to taking personal responsibility for sharing information

In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples.

Please note we hold the right to close the vacancy early depending on application volumes.

Closing Date: Monday 17th November 2025 at 23:59

Applying for roles with us

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life

assurance

Healthcare cash plan

Eyecare & dental

Birthday

leave

Retailers discounts

Cycle

to work

Buy & sell

annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.

We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.