Sr. Account Manager

At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

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Contract Type: Fixed-term contract covering parental leave (18 months)

Workplace: Hybrid – 2 days in office per week in Hemel Hempstead Office

Hours: 35

Reports to: Business Development Director

We're looking for a talented Senior Account Manager to drive the growth of our Gaming Content business across Blackhawk EMEA channels. As part of the Global Gaming Team, which drives business development of Gaming Content—including Sony, Microsoft, Nintendo, Steam, Roblox, Epic, Blizzard, Riot, Candy Crush, EA, and Razer Gold—you will build and manage relationships with Gaming Content Partners to maximise their brands across all physical and digital payment channels.

Reporting to the Business Development Director, you will either be solely responsible for, or support, partnerships across a designated set of Gaming Gift Card Partners within the Gaming category across EMEA.

This role suits a proactive, commercially minded professional who can manage multiple partner relationships, deliver strategic initiatives, and drive revenue growth.

• Own Gaming CP Portfolio & P&L: Drive revenue, margin, and profitability across all Blackhawk EMEA Gaming Content Partners while ensuring partner satisfaction and sustainable growth.
• Develop & Execute Partner Strategy: Identify, acquire, and onboard new Gaming CPs; negotiate contracts and maximize third-party distribution opportunities. Continuously review and expand existing partnerships, aligning with the Global Gaming Team to shape the BHN Gaming Strategy across multiple markets.
• Full-Funnel Partner & Product Management: Oversee end-to-end onboarding, supply chain management (physical and digital gift card stock), and account management. Deliver quarterly reviews, presentations, proposals, and ongoing communication to partners.
• Marketing & Campaign Leadership: Negotiate and manage marketing investments with Retail Distribution Partners across promotions, placement, awareness, discounts, value-add, and loyalty campaigns. Ensure timely delivery, brand alignment, and post-campaign evaluation to optimize ROI.
• Data-Driven Optimization & Competitive Insight: Monitor partner performance, profitability, and market trends. Provide actionable recommendations to improve business impact and share best practices across EMEA.
• Cross-Functional Influence: Collaborate with Finance, Legal, Distribution, Operations, Customer Service, and Hawk Incentives to resolve issues, drive process improvements, and align strategy.
• Industry Engagement & Thought Leadership: Represent BHN at industry bodies (e.g., GCVA), supplier conferences, trade shows, and European Summits. Prepare documentation, assist with setup, and manage Gaming CP participation to strengthen relationships and market presence.
• Performance Metrics & Growth: Establish, track, and report KPIs for partner revenue, profitability, campaign effectiveness, and satisfaction to drive continuous improvement and sustainable growth.

• Relationship & Stakeholder Management: Ability to develop and maintain effective working relationships with a high degree of professionalism. Flexible, tenacious, and confident in engaging internal and external stakeholders at all levels.
• Commercial & Analytical Acumen: Strong commercial awareness with experience assessing P&L and sales performance reports. Analytical thinker and problem solver.
• Negotiation & Account Management: Proven negotiation skills and high-calibre account management and organisational capabilities.
• Communication & Collaboration: Strong written and verbal communication skills; passionate team player, proactive and results driven.
• Self-Motivation & Execution: Self-motivated with an ability to set and manage priorities judiciously.
• Technical Proficiency: Proficient in Microsoft Office – Word, Excel, PowerPoint, Outlook, and Teams.
• Industry Experience & Interest: Ideally some experience (though not essential) in the payments/stored value card industry, understanding all stored value propositions (Gift Card and Prepaid), B2C versus B2B, and key market players from a service provider and brand (Content Partner) perspective. Ideally interested in the Gaming industry.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career