Housing Support Officer

Fixed-Term Maternity Cover until October 2026, Full-Time (37 hours per week)

We are a values-driven organisation committed to our mission of "One team, transforming lives."

Working with us means making a real difference in the lives of vulnerable people across Stockport every day. It also means being part of a forward-looking, thriving organisation that prides itself on being a great place to work.

We have a vacancy for a Housing Support Officer to provide intensive, personalised support to customers with a wide range of needs, including those with complex challenges and facing multiple forms of exclusion.

A key focus of this role will be leading support for customers affected by hoarding behaviours, helping them to declutter & organise their homes and develop practical strategies to maintain a safe and manageable living environment.

The successful candidate will assess risk and work effectively with in-house teams and external statutory and voluntary agencies such as Social Care and Probation Services to achieve the best outcomes for customers.

We are looking for someone with experience supporting vulnerable individuals in a hands-on, practical capacity, empowering customers to sustain their tenancies, improve their mental health, and achieve positive life outcomes. The role requires passion, self-motivation, persistence, and determination to engage and support customers with complex needs, particularly those who require guidance and practical support to address hoarding behaviours.

Strong IT skills are essential to effectively manage caseloads and use Microsoft packages, along with experience in accurate and clear recording of customer interventions.

A full driving licence and access to a vehicle are required.

If you would like to informally discuss the Housing Support Officer role please contact Emma Ferguson, Housing Support Team Leader on or email

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylight terms and conditions.

The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We strongly recommend an early application as we will be interviewing throughout the duration of the role being open and reserve the right to close the role early if we successfully appoint.

Closing date: 1st December 2025

Interview date: 8th December 2025

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.