Senior Housing Support Officer

**Permanent**

**Full Time (37 hours per week)**

We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’.

Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It also means you to be part of a thriving and forward-looking organisation that prides itself on being a great place to work.

We currently have an exciting opportunity for a Senior Housing Support Officer to join our team. In this role, you will work closely with the Team Leaders to ensure the consistent and effective delivery of services to customers who need additional support to sustain their tenancies and improve their wellbeing.

With experience in a similar environment, ideally supporting customers directly on the frontline, you will have the skills to engage confidently with both customers and colleagues, build positive working relationships, manage a varied workload, and make informed decisions under pressure.

You will manage your own caseload of customers with a range of additional needs, some of whom may require intensive support to maintain their tenancies and enhance their wellbeing. In addition, you will play a key role in supporting Housing Support Officers who work directly with customers, ensuring they are equipped to meet a wide range of housing support needs.

Auditing caseloads will be an important part of this role, helping to ensure that every customer receives the right level of support from the Housing Support Team. You will also gather and use customer feedback to help shape and improve the service we deliver.

As a Senior Housing Support Officer, you will be responsible for managing duty rotas to ensure there is always a consistent Housing Support Officer presence in the office to assist customers who present at Cornerstone.

A full driving licence and access to a vehicle are essential for this role.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylight terms and conditions.

**Closing date: 3rd August 2025**

**Interview Date: 12th August 2025**

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

**Companies within SHG**:
**Stockport Homes**:

- Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

**Three Sixty** - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

**Skylight** - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

**Viaduct Housing Partnership** - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisati