Helpdesk Technician

6 days ago

Glasgow, Glasgow City, United Kingdom SSE Energy Solutions – Smart Buildings Full time £27,500 - £41,300 per year

Base Location:
Motherwell / Glasgow

Salary:
£27,500 - £41,300 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern:
Permanent | Full Time | Flexible First options available

The role
As a Helpdesk Technician within the Energy Management Centre (EMC), you will support the remote operation of Building Management Systems (BMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls

You will

  • Provide first-line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels.
  • Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations.
  • Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability.
  • Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard.
  • Ensure Security, ISMS and GDPR standards, procedures and guidelines are followed and implemented as per company guidelines and requirements.

You have

  • A strong background in facilities management / technical helpdesk operations, complemented by experience in customer-facing roles within technical environments.
  • Previous exposure to Building Management Systems and energy performance, with a solid foundation in both technical and service-oriented disciplines.
  • An investigative nature, capable of troubleshooting faults and applying structured thinking to resolve problems.
  • The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands.
  • A strong work ethic, a genuine desire to deliver excellent service and the ability to build rapport with customers and field engineers.

About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

We are one of the largest BEMS suppliers in the UK – a top 3 Honeywell Trend Technology Partner, and the first Siemens Master Partner. We love being a market leader and topping out some outstanding projects to the very highest of standards - on time and within budget

Working alongside our colleagues in SSE we provide some of the most critical building control and energy generation services required by a zero-carbon world, enabling our customers to achieve their sustainability targets.

Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on / to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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