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Service Delivery Coordinator

2 weeks ago

Birmingham B AF, United Kingdom bc6154a2-eabc-42f1-b92c-2653f4e6a326 Full time £28,000 - £30,000 per year

Service Delivery Coordinator

Location: Quinton, Birmingham

Salary: £28,000 - £30,000

We're looking for a Service Delivery Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process.

Responsibilities:

· Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines.

· Attend weekly Project meetings to discuss ongoing Projects, deliverables, risks and technical requirements.

· Coordinate with internal resources and third parties/suppliers to achieve the project deliverables.

· Ongoing training within the team to ensure all systems and processes are followed and understood.

· Placement of connectivity orders with relevant ISP's.

· Cessations of redundant circuits/services.

· Track Project milestones while proactively identifying any risks or potential issues.

· Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed.

· Provide regular Project updates to the customer to ensure a high level of customer service is provided.

Skills & Experience:

· Previous telecoms experience is desirable but not essential.

· Knowledge of agreed processes and practices to carry out work in a fast-paced environment.

· Accuracy, flexibility and attention to detail in managing each project task.

· Effective knowledge and understanding of the applications and systems used in the role. Applications include Excel and portal-based ordering systems.

· Willingness to adopt new systems, services and processes in line with the evolving needs of the business.

· Excellent communication skills required in liaising with colleagues and customers.

Benefits:

  • 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
  • Extra day off for your birthday
  • Buy holiday scheme
  • Employee Assistance Programme
  • Free onsite parking
  • Enhanced company sick pay
  • Discounted retail vouchers
  • Reduced gym membership
  • Annual salary review
  • SCG mobile benefit
  • Employee referral bonus

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Work Location: In person