Care and Compliance Manager

Position: Care and Compliance Manager – Relief and Support

Reports to: Area Manager / Directors

Location: Across all four care homes within the group

Hours: Full time, with flexibility to provide management cover as required

Purpose of Role: Relief Management, Quality Assurance and Compliance Leadership

Status: Senior Operational Role

Whilst acting as the home manager responsible for: Deputy Manager/s, Cooks, Catering Staff, Domestic Staff, Maintenance Person and All Care Staff. All aspects in the day to day running of the care home. The safety, care and protection of all its service users.

Purpose of the Role

The Care and Compliance Manager plays a central role in supporting the safe, effective and compliant running of all homes across the organisation. This post provides management relief cover for Registered Managers and Care Managers during annual leave, sickness and other planned or unplanned absences, totalling a minimum of 20 weeks per year. During periods of cover, the post holder assumes full day to day operational responsibility for that home.

Outside periods of relief management, the Care and Compliance Manager works alongside the Area Manager to strengthen compliance, quality assurance and clinical governance across all four homes, ensuring each home meets the highest standards of Person-Centred Care, safety and regulatory compliance.

The individual must be qualified, competent and experienced, able to step into the leadership role of any home at short notice, and able to champion the organisation's ethos of openness, positivity, inclusivity and respect.

The post holder must uphold the Fundamental Standards and all legislation under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, the CQC Registration Regulations 2009 and all other relevant legal frameworks.

Main Duties and Responsibilities

1. Leadership, Relief Management and Home Operations

• Provide full operational management cover across the organisation's four homes during annual leave, sickness, emergency absence or other periods where senior leadership support is required.
• Uphold all responsibilities, duties and expectations outlined in the Care Manager job description during periods of home cover, including care governance, staffing, safeguarding, environment, medication, operational management and communication.
• Maintain stability and consistency within each home during relief periods, modelling strong leadership, professional conduct, and the ethos of the organisation.
• Ensure the delivery of high quality, Person Centred Care, maintaining the rights, dignity, wellbeing and choice of all residents.
• Ensure all regulatory requirements are met both during and outside relief periods, including compliance with Fundamental Standards, reporting requirements and governance frameworks.
• Establish effective rapport with residents, families, staff teams and external professionals, ensuring continuity regardless of management changes.

2. Compliance and Quality Assurance

1. Work directly with the Area Manager to plan, coordinate and deliver the organisation's quality assurance and compliance programme across all four homes.

2. Conduct scheduled and unscheduled compliance visits, completing full audits covering care plans, risk assessments, medication, infection control, governance, health and safety, training, staffing and documentation.

3. Identify gaps or non compliance, produce clear action plans, and support home managers to implement improvements.

4. Track progress against action plans, ensuring improvements are sustained and evidenced.

5. Review and strengthen systems for oversight, monitoring and quality assurance, ensuring they are robust, reliable and manager led.

6. Support homes in preparing for CQC inspections and in responding to any regulatory findings, recommendations or requirements.

7. Ensure all records, audits and governance documentation meet legal requirements and organisation policy.

3. Safeguarding, Safety and Clinical Oversight

1. Promote a culture of zero tolerance toward abuse, poor care or unsafe practice.

2. Ensure safeguarding, MCA, DoLS and Duty of Candour processes are consistently applied across all homes.

3. Monitor key clinical indicators, including choking risks, nutrition, hydration, falls, wounds, bowel monitoring and deteriorating health.

4. Ensure appropriate escalation to external professionals is timely, documented and in line with policy.

5. Support homes to maintain safe medication systems, IPC standards, health and safety compliance and emergency preparedness.

6. Identify any risks to resident safety and take immediate corrective action where required.

4. Staff Leadership and Development

1. Support home managers in recruitment, induction, training and performance management.

2. Provide leadership support to staff teams during relief periods to maintain morale, stability and consistent practice.

3. Review training compliance and oversee staff development across homes, ensuring mandatory and specialist training requirements are met.

4. Support disciplinary, grievance and capability processes in line with company policy and employment law advice.

5. Promote high professional standards, strong communication and positive team culture.

5. Governance, Record Keeping and Reporting

1. Ensure that all records are complete, accurate, contemporaneous, secure and in line with legislation, organisational policy, Data Protection and regulatory frameworks.

2. Lead or support investigations into complaints, incidents, near misses and safeguarding concerns.

3. Review trends across homes to identify themes and areas for improvement.

4. Support completion of Statements of Purpose, quality surveys, SEAs, notifications and external reporting requirements.

5. Facilitate professional and transparent communication with external agencies including CQC, TSDNHSFT, safeguarding teams, GPs, district nurses and others.

6. Finance and Resource Management

1. During relief periods, undertake the financial responsibilities of the Care Manager position, including petty cash, budgeting controls, monitoring expenditure and supporting revenue optimisation.

2. Support home managers in ensuring safe and appropriate financial practices relating to resident finances, funding, fees and documentation.

3. Identify any cost efficiencies while maintaining safe and effective care.

7. Sales, Marketing and Professional Relationships

1. Support enquiry management, show rounds and admission processes within homes during relief periods.

2. Develop positive relationships with professionals, families and community partners.

3. Contribute to occupancy and marketing efforts by ensuring a positive reputation and consistent high-quality care across all homes.

Person Specification

Essential:

• Level 5 Health and Social Care (or working toward completion).
• Significant experience as a Home Manager, Deputy Manager or equivalent.
• Strong knowledge of CQC regulations, MCA, DoLS, safeguarding and quality assurance.
• Ability to lead teams, manage crises and step into senior roles at short notice.
• Skilled in auditing, governance, compliance and service improvement.
• Excellent communication and people skills.
• High professional integrity, emotional resilience and a commitment to resident wellbeing.

Desirable:

• Experience supporting multiple sites.
• Previous experience in quality assurance or compliance roles.
• Training experience or clinical background.

Job Types: Full-time, Permanent

Pay: £36,000.00-£39,000.00 per year

Work Location: In person