Knowledge Bids Coordinator

The Vacancy
We currently have an exciting opportunity to join our Bids Team as an Bids Knowledge Coordinator, on a 12 month fixed term basis, in our Edinburgh, Glasgow or London office.

*We are open to considering candidates on a part time or full-time basis*

What will your role look like?
We need a proactive and detail-oriented Bids knowledge coordinator to support our Bids team and wider organisation in managing and maintaining our Bids Knowledge Base and carrying out other key duties associated with supporting the bids process. This role is an opportunity to become a key member of a well-established Bids Team and play a pivotal role in winning new work and retaining existing clients.

We're looking to refresh how we structure, organise and maintain our bids knowledge base, so this is an exciting opportunity to play a key part in shaping our new approach. This role is designed to support the end-to-end bids process to ensure the bids team, and the wider firm, have access to good quality and up to date information and data to support the efficient completion of tender documents. This is also a great opportunity for the right candidate to explore ways of integrating AI into our knowledge base for surfacing accurate and appropriate content. You will work closely with other members of the bids team, internal stakeholders and subject matter experts (SMEs) to curate, refine, and optimise content for both human and AI use. The role also offers development opportunities to leverage emerging AI tools for deep research requests across the firm.

Though this is a varied role, your key tasks will include:

• Maintain and manage the bids knowledge base, ensuring information is current, reliable, and easily accessible.
• Work with internal stakeholders and SMEs to regularly review, validate, and update content (eg. case studies, credentials, internal information).
• Optimise content for AI compatibility, ensuring structure and language are suitable for use with generative AI tools.
• An interest in structuring and organising data in ways that make it easy for AI tools to understand and use, helping to improve the quality and relevance of AI-generated outputs.
• Develop and implement processes for content governance, including version control and regular audits.
• Support the Bids team in identifying content gaps and proactively sourcing and writing new materials as required.
• Contribute to innovation in knowledge management, with the opportunity to build expertise in AI-powered tools for knowledge retrieval and deep research.
• Internal communications, promotion of, and embedding best practice use.
• Train and support colleagues in the use of the Knowledge Base.
• Knowledge base performance evaluation.
• Using AI deep research to support business with ad hoc requests for competitor and market insights.

• Support the end-to-end bids process through the following:

• Joint responsibility for dealing with routine enquiries received through a busy shared mailbox. This includes identifying and sharing new business opportunities received through tender alert services and using procurement portals to retrieve documentation.

• Setting up opportunity SharePoint sites and bids process meetings, carrying out due diligence checks.
• Developing a wide knowledge of the firm and its propositions and proactively looking for ways to improve processes.

To enjoy and succeed in this role, you will have:

• Proven experience in knowledge or content management, preferably within a professional services or bids environment.
• Excellent writing, editing, and communication skills.
• Excellent attention to detail.
• Strong stakeholder management and collaboration abilities.
• Highly organised, with a keen eye for detail and commitment to content accuracy.
• Familiarity with knowledge management systems (eg SharePoint).
• Understanding of how content can be optimised for AI tools and searchability (experience with generative AI tools a plus).
• A growth mindset with a willingness to explore and adopt new technologies, especially in AI research and automation.
• Strong project management skills and ability to work under tight deadlines.

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support. We would also love to hear about other knowledge and experience you may have that is not listed but could be of interest.

In Addition To a Competitive Salary, We Offer

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two 'in-office' days per week.
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.
• Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.

About Us
Together, we've been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we're one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.

We're committed to developing our people and encourage everyone to carve out their own career path. We've many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn't limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers
here
.

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

Together, we can make this the best job you'll ever have.

We Offer
Our culture

We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about out people, clients, community and the environment.

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that's helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.

Latest technology

We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.