Customer Care Coordinator
2 weeks ago
Job Title: Customer Care Coordinator
Location: Glasgow
Salary: Starting £25,000
Looking for a career where your ambition meets real opportunity? Step into a Customer Care Coordinator role where your success is celebrated, your growth supported, and your work truly makes a difference.
Why join this organisation?
You'll be part of a well-established business within the housing and construction sector, offering stability, professional development, and a supportive working environment.
Benefits include:
Competitive salary
Bonus scheme
Hybrid working options
Opportunities for growth and development
Life cover & contributory pension
Access to an employee benefits platform with high-street discounts, wellbeing support, and more
A positive, inclusive workplace culture
About the role
The Customer Care Coordinator will act as the key point of contact for homeowners, liaising with internal teams and external contractors to ensure any issues or defects are logged accurately and resolved efficiently. You'll support customers by arranging appointments, coordinating labour and parts, and ensuring queries are handled quickly and professionally.
Key Responsibilities
Providing effective support to homeowners and ensuring a high level of customer service
Managing communications regarding reported defects in a timely and professional manner
Working closely with internal departments such as Construction, Sales, Surveying and Technical to ensure strong communication and performance
Responding to incoming customer queries in line with company guidelines
Issuing work orders to maintenance operatives and subcontractors, monitoring progress through to completion
Ensuring compliance with health, safety and environmental policies
Carrying out general administrative duties
What experience do you need?
Previous experience in a customer care or customer service role within a fast-paced environment
Experience within housing or construction is beneficial but not essential
Excellent communication skills and strong attention to detail
Ability to remain calm under pressure and proactively solve problems
Good IT skills, including knowledge of Word, Excel and Outlook
Experience using customer management systems is an advantage (training can be provided)
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