Customer Care Coordinator

2 weeks ago


Glasgow, Glasgow City, United Kingdom Search Full time £25,000 - £35,000 per year

Job Title: Customer Care Coordinator

Location: Glasgow

Salary: Starting £25,000

Looking for a career where your ambition meets real opportunity? Step into a Customer Care Coordinator role where your success is celebrated, your growth supported, and your work truly makes a difference.

Why join this organisation?

You'll be part of a well-established business within the housing and construction sector, offering stability, professional development, and a supportive working environment.

Benefits include:

Competitive salary

Bonus scheme

Hybrid working options

Opportunities for growth and development

Life cover & contributory pension

Access to an employee benefits platform with high-street discounts, wellbeing support, and more

A positive, inclusive workplace culture

About the role

The Customer Care Coordinator will act as the key point of contact for homeowners, liaising with internal teams and external contractors to ensure any issues or defects are logged accurately and resolved efficiently. You'll support customers by arranging appointments, coordinating labour and parts, and ensuring queries are handled quickly and professionally.

Key Responsibilities

Providing effective support to homeowners and ensuring a high level of customer service

Managing communications regarding reported defects in a timely and professional manner

Working closely with internal departments such as Construction, Sales, Surveying and Technical to ensure strong communication and performance

Responding to incoming customer queries in line with company guidelines

Issuing work orders to maintenance operatives and subcontractors, monitoring progress through to completion

Ensuring compliance with health, safety and environmental policies

Carrying out general administrative duties

What experience do you need?

Previous experience in a customer care or customer service role within a fast-paced environment

Experience within housing or construction is beneficial but not essential

Excellent communication skills and strong attention to detail

Ability to remain calm under pressure and proactively solve problems

Good IT skills, including knowledge of Word, Excel and Outlook

Experience using customer management systems is an advantage (training can be provided)



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