Communications Officer

At Torus, we believe everyone deserves the chance to thrive, and Torus Foundation, our registered charity, sits at the heart of our mission to improve the lives of local people and help to grow strong communities. We're looking for a creative, energetic and community-minded Communications Officer who's ready to shine a spotlight on the work we do, celebrate success, and help us reach even more people across our neighbourhoods and partnerships to invest in the services that we provide.

This is a hybrid role, with a weekly team day every Wednesday in our Liverpool office. The successful candidate will also be expected to work on-site at the Torus Foundation's FireFit Hub in Liverpool, as required, and at our offices in Warrington and St. Helens.

If you're someone who understands the power of communication to lift others up, bring people together and make a genuine difference, we'd love to hear from you.

What you'll be doing:

From social media and PR opportunities to digital content and community outreach, you'll be right at the heart of how we engage, inspire and help young people, families and communities flourish across the region. This is a hands-on, varied and rewarding communications role where you'll deliver engaging campaigns, build our brand presence, bring stories to life, run in-person engagement sessions, and keep our online platforms fresh, relevant and full of personality. This is a brilliant opportunity to make your mark and bring fresh ideas to the organisation.

You'll take the lead on a wide range of activity as no two days will look the same:

High Impact Communications

Working with senior leaders across Torus Foundation to plan, prioritise and deliver key communications.

Creating bold and engaging campaigns, including social media, that cut through and boost our external presence.

Spotting and shaping good news stories that celebrate success, improve trust, highlight customer impact to help increase investment.

PR and Reputation

Building strong relationships with local media and partners.

Preparing news releases, responding to enquiries and managing onsite opportunities at events.

Supporting crisis and issues communications, ensuring responses are timely, accurate and reassuring.

Helping to strengthen the Torus Foundation brand so our work is recognised and understood across the region.

Compelling Content

Writing clear, engaging and sensitive content and finding the stories that show the real impact of our work and the strength of our communities.

Creating social media content that feels authentic and connects with a wide range of people.

Using Content Management System tools to keep our digital content fresh, accessible and up to date.

Keeping our digital channels fresh, accessible and reflective of our values.

Delivering effective internal communications to colleagues.

Community Engagement

Leading small engagement sessions in local communities to raise awareness, listen to experiences and build trust.

Supporting key projects such as the FireFit Hub's youth programmes, women-only initiatives and cultural recognition campaigns.

Working closely with the Housing teams to help local residents access services and support.

Insight Driven Improvements

Using data, research and insight to measure engagement and shape future communication activity.

Tracking media coverage, industry trends and emerging opportunities.

Championing brand consistency.

Collaboration

Working closely with our wider Communications team to support organisation-wide campaigns and projects.

Governance and Standards

Ensuring safeguarding, confidentiality, information governance and compliance requirements are met in all communications.

What we're looking for:

We're looking for someone who can balance creativity with organisation, and confidence with warmth - someone who cares about people, tells stories responsibly and brings energy to every project.

You'll thrive in this role if you have:

Experience in communications, marketing, media or digital roles.

Strong copywriting skills and the ability to tailor messages for different audiences.

A proactive, hands-on approach with a can-do attitude.

Experience managing social media channels and content creation.

Confidence presenting, engaging in person and leading small group sessions.

The ability to work at pace, juggle multiple projects and stay calm under pressure.

Experience using content management systems and digital tools.

Strong interpersonal skills and the ability to build trust with colleagues, partners and communities.

A creative mindset, curiosity and a desire to continually improve.

Experience in the charity or community sector is advantageous

Interview process:

The selection process will be a two-stage process:

Stage 1 – 15th January 2026 – MS Teams Call: Shortlisted candidates will be invited to an initial virtual interview with the hiring manager. This will focus on discussing the role, your experience, and suitability for the position.

Stage 2 – 22nd January 2026 – Face-to-Face Interview: Successful candidates from Stage 1 will be invited to a second, in-person interview at our Liverpool City Centre office, which will include a presentation and competency-based questions.

Additional information:

Each successful applicant will be required to complete the following pre-employment checks before a start date is agreed:

Right to work verification

Qualification certificate check

2x completed references

Occupational Health Questionnaire – Fit for Work

DBS check (if required for role)

Completion of all new starter documentation including signed T&Cs

We reserve the right to close this advert early if we receive a sufficient number of applications.