Training And Support Manager

1 day ago

Bournemouth, Bournemouth, United Kingdom Electus Recruitment Solutions Full time £38,000 - £48,000 per year

ERP Training and Support

We are actively recruiting a
Training and Support Specialist
to join a critical aviation and defence organisation based in Bournemouth, Christchurch. This is a vital position focused on the delivery of high quality training and expert user support for a key
Enterprise Resource Planning (ERP)
system utilised across the engineering, logistics, procurement, and finance functions.

The role offers a unique opportunity to shape the use of a mission critical MRO/ERP tool within a demanding, safety regulated environment.

The Role and Responsibilities

This is a hands on role acting as the subject matter expert for the core business system. You will be responsible for ensuring high adoption rates and user proficiency across the organisation. Key duties include:

  • Designing, developing, and delivering a comprehensive ERP training programme across various user groups.
  • Providing in person training at the Bournemouth headquarters and other UK/international sites as required.
  • Acting as a key point of contact for expert user support and system troubleshooting.
  • Collaborating with change leads to ensure training aligns with evolving business processes and compliance requirements.
  • Maintaining training standards and driving continuous improvement in training effectiveness.
  • Representing the organisation in monthly technical meetings with the external software vendor.

Essential Skills and Experience

The successful candidate will demonstrate a strong foundation in both technical training and ERP system usage within a heavy regulated sector.

  • Proven experience in technical training delivery with a recognised
    Train the Trainer
    qualification.
  • Strong functional understanding of
    ERP or MRO systems
    used in engineering, logistics, or asset management.
  • Practical knowledge of
    engineering practices
    and operational workflows.
  • Excellent communication, presentation, and facilitation skills.
  • A clear ability to deliver complex technical topics in an accessible and engaging manner.
  • Willingness to undertake travel to other national or international sites.

Desirable Attributes

  • Previous experience with
    Aerotrac
    or a similar aviation-specific MRO software tool.
  • Familiarity with UK CAA and EASA aviation regulatory frameworks.

Salary:
£38,000 to £48,000 per annum

Location:
Bournemouth Christchurch (Site Based)

Due to the nature of work at our client's site, these vacancies are only open to British Citizens who hold SC clearance or can obtain it.

This is a permanent role.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You are free to resubmit your CV or details in the future, and we shall assess your suitability then.

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