IT Support Specialist

Job Reference

ITSS-LH

Location

Bournemouth

Status

Full Time

Job Type

Fixed Term Contract

Hours Of Work

37.5

IT Support Specialist

IT Support Specialist

Location: Office Based – Bournemouth

Working hours: Monday – Friday 09:00 – 17:30

The Role

We are looking for a motivated and self-starting IT Support Specialist to join our IT Operations team. The ideal candidate will have experience providing both in-office and cloud-based IT support, ensuring seamless operations across all technology platforms.

Experience with Microsoft Office 365, including Teams Phone System, is highly desirable. This role is critical to maintaining productivity, supporting end users, and ensuring the smooth running of IT systems across the organization

Key responsibilities

o Provide technical support for hardware, software, and networking issues for on-site and remote employees.

o Troubleshoot and resolve issues related to desktop systems, laptops, printers, and other office IT equipment.

o Assist users with Microsoft Office 365 applications, including Teams, SharePoint, and OneDrive.

o Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Teams Phone System.

o Assist with the configuration and troubleshooting of Teams telephony, including call routing and device setup.

o Collaborate with vendors or external support as needed for advanced Teams Phone System issues.

o Perform basic network troubleshooting, including connectivity issues, Wi-Fi configuration, and VPN support.

o Set up user accounts, hardware, and access to necessary tools for new employees.

o Decommission and secure IT equipment and accounts for departing staff in compliance with organizational policies.

o Follow security best practices to ensure the protection of corporate systems and data.

o Perform routine maintenance, updates, and patches for supported devices and systems.

o Maintain accurate records of support requests, resolutions, and system configurations.

o Create and update user guides and provide training to end users as needed.

Key skills & Requirements

o Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience).

o 2+ years of experience in an IT support role, providing both hardware and software support, including experience with Intune MDM for managing and troubleshooting device compliance.

o Experience with Intune Mobile Device Management (MDM) for supporting and troubleshooting end-user compliance issues.

o Experience with troubleshooting hardware issues for desktops, laptops, and office peripherals.

o Proficiency with Microsoft 365 services, including Teams and Teams Phone System (experience configuring call routing and devices is an asset).

o Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.

o Familiarity with Active Directory and Azure AD for user management.

o Excellent problem-solving and troubleshooting abilities.

o Strong communication and interpersonal skills to assist non-technical users.

o Self-motivated and able to work independently, managing multiple tasks and priorities.

o Eagerness to learn new technologies and take initiative in solving complex challenges.

Kortext Benefits

Flexible working

We appreciate that individuals' situations can vary for childcare, studying or many other reasons. With that in mind, we can offer flexibility within hours to accommodate this.

Simply Health scheme

We have an excellent health scheme plan that allows employees to sign up for the following three months of employment. This includes financial support towards dentists, chiropractors, private appointments and many more.

Office close to the beach

Our Office is situated locally to the beach. In 2022 & 2023, we held our Kortext summer party at the beach, and it was an excellent setting for our remote and local staff to connect.

26 days Holiday

We start at 26 days of Holiday plus eight bank holidays, with an opportunity to increase to 28 days after five years (pro rata for part-time members)

Learning and development

We offer a range of L&D, regular refresher training, coaching and mentoring, buddy programme, and many more

Equal Opportunities Employer:

Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.

Reasonable Adjustments:

We recognise that everyone is unique, and we encourage you to speak to us should you require any adjustments during the hiring process & your employment.

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