Senior Advisor

Job Description

Job Title:

Senior Advisor

Location

RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley.

The successful candidate will be based at the Birmingham, Wolverhampton, Walsall or Dudley.

This is an in-person, on-site role with nohybrid or remote work options available

Reporting To:

Office & Casework Team Manager

Salary and benefits:

£25,500 – £27,000 (dependent on experience)

Additional Benefits:

· Company-matched pension scheme

· Employee assistance program

· Health and wellness support

· Mental health resources

· Comprehensive training and opportunities for career advancement

Hours:

35 hours per week, Monday to Friday, from 9:00am to 5:00pm.

Contract:

Fixed term until 30 September 2026

Probation period:

6 Months

Annual Leave:

21 days + 1 concessionary day and 8 Bank Holidays

About the Role

This is an exciting opportunity to join the Refugee and Migrant Centre, a well-established and award-winning charity dedicated to supporting refugees, asylum seekers, and vulnerable migrants. Our mission is to break down barriers to integration and empower individuals to achieve equal citizenship through holistic support services.

As a Senior Advisor, you will play a vital role in delivering professional and effective advice to a diverse range of service users. You will work within a dedicated team to provide advocacy, guidance, and casework support, ensuring the best possible outcomes for our beneficiaries

Purpose and Scope of the Role

To provide professional and effective advice and guidance to a broad range of service users of RMC in particular welfare benefits, housing, health and other generalist advice areas and experience of advice work dealing with asylum seekers, refugees and vulnerable migrants

To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

Main Tasks and Responsibilities

Working within the team

· To ensure the professional and organisational requirements are respected and met during the delivery of advice.

· To assist the senior colleagues and Casework Team Manager in order to drive efficiency, quality, systems improvement and target achievement.

Casework and advice

· To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders' requirements.

· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

· To provide appropriate support and mentoring to any volunteers under supervision.

· To represent RMC at external meetings and events when required by the senior colleagues.

· To maintain effective working relationships with partners and stakeholders.

Person Specification

Essential Criteria

• Experience providing advice and casework support to asylum seekers, refugees, and vulnerable migrants.
• Strong communication skills, with the ability to explain complex information clearly to distressed clients.
• Excellent written, oral, and interpersonal skills.
• Strong organisational skills, with the ability to manage and prioritise a demanding workload.
• Commitment to equality, diversity, and working in a multicultural environment.

Desirable Criteria

• Experience working in a multicultural setting with sensitivity to different cultures.
• Ability to work independently and self-motivate.
• Educated to degree level or equivalent.
• Proven ability to work effectively as part of a team.
• Strong listening skills and the ability to empathise while maintaining professional boundaries.

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

What we hope you'll do next

We are keen to hear from all candidates whose skills and experience fulfil the criteria set out above. Please complete the application form, indicating where you first saw the job advertisement and demonstrating your professional fit with the role.

To apply for this role, send your application by using the link below.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date: Friday, 15 December 2025, no later than 5:00 pm.

Please note that RMC is not a sponsoring organisation. If your visa requires an extension with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.

Job Type: Fixed term contract

Contract length: 12 months

Pay: £25,500.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount

Work Location: In person