Receptionist

5 days ago

Penrith CA XB, United Kingdom Luxury Lodges Full time £24,000 - £32,000 per year

Receptionist

Rate of pay - £12.50 ph

Location:

Whitbarrow Village

About Us:

Whitbarrow Village is a luxury resort offering spacious lodges, leisure facilities (including pools and spa amenities), on-site dining, and beautifully landscaped grounds. Our Receptionists play a vital role in creating a warm, professional welcome for our guests, ensuring every stay is memorable from check-in to departure.

Role Overview:

As the first point of contact, Receptionists are true ambassadors for Whitbarrow Village. With excellent attention to detail, strong organisational skills, and a genuine focus on guest satisfaction, you will provide a seamless experience for all visitors. This role suits individuals with prior reception or hospitality experience, though full training will be provided. Above all, we are looking for people with a willingness to learn, a passion for service, and a commitment to delivering excellence.

This position includes weekend shifts, with straight shift patterns scheduled between 8:00am and 8:00pm.

Key Responsibilities

Customer Service

  • Provide a welcoming first and last impression for all guests.
  • Consistently deliver friendly, efficient, and professional service throughout a guest's stay.
  • Exceed expectations by going the extra mile to create memorable experiences.
  • Maintain service standards even during technical downtime.
  • Be knowledgeable about resort facilities and local attractions.

Communication

  • Complete thorough handovers between shifts.
  • Share guest feedback (positive and negative) with relevant departments.
  • Handle guest queries and problems professionally and efficiently.

Systems

  • Use basic Word, Excel, and Outlook applications for guest and departmental communication.
  • Manage switchboard and telephone systems effectively.
  • Follow departmental checklists and understand backup procedures.

What We're Looking For

  • A friendly, professional, and approachable manner.
  • Excellent communication and organisational skills.
  • Ability to work independently and as part of a team.
  • Hospitality or customer service experience preferred (not essential).
  • Flexibility to work weekends and shift patterns between 8am–8pm.

What We Offer

  • Competitive pay with guaranteed hours
  • Flexible, daytime-friendly shifts
  • Reward & recognition schemes, including up to £1,000 in bonuses
  • Generous staff discounts – up to 50% off holidays across 10 UK locations
  • Employee referral scheme – earn up to £400 for successful recommendations
  • Pension scheme, uniform, and professional development opportunities including training and career progression
  • Supportive, family-run environment with a friendly, team-focused culture

INDFOH

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