Front of House Manager

18 hours ago

Edinburgh, Edinburgh, United Kingdom Troika Recruitment Full time £30,000 - £50,000 per year

We are delighted to be working on behalf of our client, who specialise in delivering five-star experiences within corporate and professional settings, to seek an exceptional Front of House & Hospitality Manager to provide the highest level of customer service and client care at a client office based in Edinburgh.

This is a fantastic opportunity for an experienced and motivated manager who is passionate about people, service excellence, and creating welcoming environments that truly stand out.

About the Role

As Front of House & Hospitality Manager, you will take ownership of day-to-day operations across reception, meeting rooms, events, and hospitality services within the client's offices. You will lead by example, ensuring every guest, visitor, and colleague enjoys a professional and polished experience.

Key responsibilities include:

  • Leading, supporting, and developing the Front of House and Hospitality team.
  • Overseeing all reception, meeting room, catering, and event services to ensure smooth, high-quality delivery.
  • Maintaining exceptional standards of presentation, service, and attention to detail across all areas.
  • Managing schedules, rotas, budgets, and supplier relationships efficiently and effectively.
  • Monitoring service performance, identifying improvements, and driving innovation.
  • Upholding compliance with health, safety, and food safety standards.

This is a hands-on leadership role where no two days are the same — one moment you'll be coaching your team, the next ensuring a VIP event runs flawlessly.

About You

We are looking for someone who is:

  • Experienced in front of house, hospitality, or client services management.
  • A confident leader who motivates teams to deliver exceptional service.
  • Organised, calm under pressure, and detail-focused.
  • A great communicator who builds positive relationships at all levels.
  • Proactive, solutions-driven, and passionate about creating memorable experiences.

If you are a natural host, an inspiring leader, and someone who thrives on excellence, we would love to hear from you.

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