Customer Services Assistant

5 days ago


Ormskirk L, United Kingdom West Lancashire Borough Council Full time £25,583 - £25,989 per year

Designated Workplace:

52 Derby Street, Ormskirk, L39 2DF

Designated Workstyle:

Mobile Office Based Worker

Salary:

£25,583 to £25,989 per annum

Post Type:

Full Time

Hours:

36 per week

Tenure:

Temporary

Length:

18 Months

Published:

Monday 17 November 2025

Closing Date:

23.59 hours GMT on Sunday 07 December 2025

Reference:

HR

Do you…….

  • Enjoy working in a busy, customer focused environment?
  • Have a passion for delivering excellent customer service?
  • Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team.

You will be the first point of contact for all service enquiries through our Contact Centre in Ormskirk and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.

So, if you think you are up to the challenge, we would love to hear from you.

  • Role Profile and Person Specification
Apply

by clicking the button above. If you require further information or your application will not submit then please call or email

For general employability support please contact the employability team at

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

Equal Opportunities

An Equal Opportunities Employer -

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.



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