Customer Service Representative
2 weeks ago
Duties
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Perform data entry and maintain accurate customer records
- Analyze customer feedback and provide suggestions for improvement
- Handle customer complaints and resolve issues effectively
- Follow company policies and procedures to ensure customer satisfaction
- Maintain a high level of phone etiquette and professionalism at all times
**Requirements**:
- Excellent communication skills in English, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in customer service or a related field is preferred
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary**: From £13.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- On-site parking
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Ormskirk (required)
Ability to Relocate:
- Ormskirk: Relocate before starting work (required)
Work Location: In person
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