Customer Service Representative

2 weeks ago


Ormskirk, United Kingdom Evolution Fires Full time

Duties
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Perform data entry and maintain accurate customer records
- Analyze customer feedback and provide suggestions for improvement
- Handle customer complaints and resolve issues effectively
- Follow company policies and procedures to ensure customer satisfaction
- Maintain a high level of phone etiquette and professionalism at all times

**Requirements**:

- Excellent communication skills in English, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in customer service or a related field is preferred

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Salary**: From £13.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Ormskirk (required)

Ability to Relocate:

- Ormskirk: Relocate before starting work (required)

Work Location: In person



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