Senior Operations

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Senior Operations & General Manager- London HeadquartersPosition OverviewWe are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values.Key ResponsibilitiesFacilities Management ExcellenceOwn end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and servicesServe as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolutionCoordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performanceOversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experienceEnsure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand5-Star Hospitality DeliveryEstablish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitorsDesign and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive supportDevelop innovative workplace programs that enhance employee engagement and reinforce the client's culture and valuesPersonally manage high-profile visitor experiences and executive-level hospitality requirementsBrand Stewardship & Client RelationsEmbody the client's brand values and ensure all facilities operations reflect our commitment to excellenceBuild and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executivesServe as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutionsHandle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhancedTeam Leadership & Service CultureLead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectationsFoster a service culture that prioritizes proactive care, problem-solving, and continuous improvementEnsure adequate staffing and seamless service delivery across all operational hoursConduct regular training to ensure all team members understand and embody the client's standardsRequired QualificationsEssential ExperienceMinimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use propertiesHotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settingsProven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordinationExperience serving as single point of contact for senior executives and managing high-stakes client relationshipsTechnical ExpertiseWorking knowledge of building systems, preventive maintenance programs, and facilities management software platformsExperience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferredProficiency in facilities management systems, work order platforms, and Microsoft Office SuiteCore CompetenciesExceptional interpersonal skills with ability to build trust and credibility with client's leadership and teamsStrong commercial acumen with budget management experience and P&L accountabilityOutstanding communication skills for presenting to executives and coordinating with diverse stakeholder groupsDemonstrated passion for service excellence and brand stewardshipAbility to work independently while maintaining close collaboration with client stakeholders teamsPersonal AttributesGenuine passion for hospitality and facilities excellence with pride in workplace presentationFlexibility and resilience to handle multiple priorities in a dynamic banking environmentProfessional presentation and demeanour suitable for interaction with senior executives and external clientsPreferred QualificationsProfessional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE)Experience in financial services or banking environmentsBackground coordinating events and executive meetings in corporate settingsInternational experience or cultural awareness aligned with the client's global presenceLocation & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients.#LI-JA1Location: On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call +44 (0) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.