Senior Engineering Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   JLL, the global leader in real estate and property management, managing of one of London's most remarkable new office developments; 40 Leadenhall, is currently recruiting for a Senior Engineering Manager. Now open and redefining the modern City workplace, 40 Leadenhall is a 900,000 sqft vertical neighbourhood designed by Make Architects to deliver a bold, forward thinking environment for London's most pioneering businesses. ith premium retailers, destination restaurants, a world class fitness studio and exceptional amenity spaces, this is far more than an office building, it's a place where business, lifestyle and community blend seamlessly.As Senior Engineering Manager, you will play a pivotal role within JLL's award-winning Property & Asset Management team, ensuring 40 Leadenhall continues to operate to the highest standards. You'll manage and inspire a team of service partners including M&E and vertical transport driving performance, consistency and excellence throughout. This is an exciting chance to build on a strong foundation and shape the next chapter of operational delivery for a truly iconic City asset. Working alongside JLL's expert teams, you will enhance the occupier experience, drive efficiencies and new ways of working, support multiple accreditations and ensure 40 Leadenhall remains one of the capital's most desirable commercial addresses.Background and ObjectiveThe Senior Engineering Manager will support the implementation and management of the high standard of operational services in Engineering, Technical Systems, Energy and Carbon efficiency, Building Fabric, Infrastructure and Projects  required at 40 Leadenhall, providing an exceptional standard of service that is consistent, seamless, efficient and without interruption to ensure the Customers and their visitors can focus on their core business.Ensures that the technical service team providing the service perform as a cohesive team reflecting the vision and ambition of M&G and JLL. The role requires the effective management of the Technical, Energy, Infrastructure and Project managers to provide the services within the scope, within budget and in accordance with JLL's Technical Services Strategy, contractual obligations and key performance indicators.Ensure that compliance and operational management is maintained both statutorily and organisationally ensuring that policy and legislation are followed in accordance with all required standards. They will drive the company vision, values and strategic goals and will be responsible for measuring and driving performance to expected levels and standards.Ensure that policies and procedures are fit-for-purpose and that services are delivered and developed in accordance with the standards defined by JLL and M&G.Property / Team Overview:The 40 Leadenhall Street Engineering team consists of a number of key appointments.  Head of EngineeringEngineering managerSenior Smart Systems ManagerSenior Building Performance ManagerBuilding Performance ManagerSustainability ManagerThe Senior Engineering Manager will work with all the above positions as well as the Heads of Departments  at 40 Leadenhall to ensure a collaborative and seamless service delivery. 40 Leadenhall Street has achieved a number of accreditations and is targeting some additional ones. One of which being a NABERS 5 start rating. It is the role of the Building Management team to assist and facilitate the Client's appointed experts to assist achieving and/or retaining the desired targets. The Senior Engineering Manager will play a key part in this delivery.Required Attributes, Experience and QualificationsTechnically qualified professionalOver 10 years Engineering & Building services experienceThorough understanding of technical systems including but not limited to Fault Detection Diagnostics, BMS, EMS, BIM, HVAC and CAFMAwareness of Design for performance NABERS UK energy performance.Committed to outstanding customer service and professionalismPresents a highly polished and professional imageMeticulous organisational skills, conscientious and drivenDesire to succeed as part of a teamExcellent verbal and written communication skills with the ability to build good rapport with customers and associatesCapable of prioritising multiple work streams and proactively resolving high-stress situationsComfortable in presenting information and delivering training to colleagues and peersConfident in managing a team of varied individualsStrategic thinker with the ability to implement continual improvements to the department's service deliveryWillingness and flexibility to work weekends and evenings as requiredAssociated with quality and high standards of service deliveryA good customer service ethic is mandatory.Ability to think laterally, accommodate change, innovation and new ideas, and most importantly, to prioritise workHaving the personal drive, commitment, and dedication to ensure that exceptional service levels are always delivered consistentlyExperience and appreciation of the task involved in developing and implementing procedures, standards and guides for operational excellence on a large scaleExcellent IT skills to assist in the development of electronic management tools and general working knowledge of Microsoft OfficeExperience of operational facilities management and managing services to meet KPIsProven knowledge of technical services, sustainability and energy managementProven knowledge of building regulations, legislation compliance and best working practiceFinancial acumen to support the management of budgets and contract costsPracticed in writing effective business reports and developing processesACCOUNTABILITIESService DeliveryDevelop and implement operational best practices and working initiativesCarry out all other general tasks as directed by the Head of Engineering within an appropriate timeframe.Drive technological innovations and enhancementsSupport and benefit the Net-Zero-Carbon journey for both JLL and M&GManagement and delivery of the M&E services requirementsManage technical services to a proven standard such as ISO 55001Manage the operating guidelines and protocols necessary to attain high level service standards Ensure that any one-off and non-contractual technical tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projectsPeriodically review the Technical services strategy ensuring delivery of systems in line with a predetermined scope and budget and aligned with JLL's & M&G various strategiesEnsure projects are managed to the required compliances and standards and are kept to time restraints and budgetsProduce and achieve departmental objectives to deliver continuous improvement for JLL.Seek service and system innovations to continually improve the team's productivity and standards in service, including small projects and capital expenditure projectsAttend formal meetings with key customers and the M&G team ensuring that any issues raised are managed effectively and customers are regularly updated through to resolutionContract ManagementSupport the Contract Management of all M&E, Fabric, IT and VT service partners, consultancies, and other procured services. Ensuring KPIs and SLAs are met.Periodically review operational contracts, ensuring they are fit for purpose, and procure services as necessary in accordance with company policyEnsuring all contracts are maintained within the agreed budget, and seek alternative ways to improve customer service and reduce expenditureEnsure procurement and delivery of services are aligned with JLL and M&G standards and proceduresFinancial ManagementPeople ManagementGeneralAssisting with the formulation and management of the budgetsSupport the financial team with invoicing and debt management to meet JLL and M&G financial requirements across all financial platforms.Control of capital project expenditure for projects when requiredDrive cross selling opportunities via other JLL servicesDeputise for the Head of Engineering when requiredAdopt and communicate the team and client brand, visions and values in undertaking all duties, ensuring those working under your management follow your leadFoster and develop a unique One Team relationship between the management team, service partners and stakeholders to create a seamless and unified customer experienceCarry out all other general operational tasks as directed by the Head of Engineering within an appropriate timeframeEffectively contribute to the completion of the annual customer survey and significant events. I.e. Quarterly client meetings, audits, events and document reviewSupport of training academy in technical requirementsEnsure that strategic and organisational targets are achieved through delivery, execution, and effective change management.Key Result Areas:Achievement of client KPIs as defined in the Property Management AgreementContinuous service and levels of unmanaged disruptionCustomer Satisfaction as measured in the annual Customer survey resultsAchievement to customer targets in terms of energy and carbon reductionManagement of service partners to undertake works in accordance with agreed plans and budgetsTimely and accurate completion of client/ JLL reportsLocation: On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call +44 (0) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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