Housing Adviser

Housing Options Service - Housing Adviser

We need you to bring empathy and understanding to our customers when they face some of the most challenging circumstances of their lives. We need you to use your skills and expertise to provide our homeless customers with the very best advice and support. We need you to serve our residents in the way that suits them, including in our Residents' Hub, on the phone and online.

Housing is a top resident concern and we face high demand for our services. If you are passionate about supporting people out of homelessness and giving great customer care, then you will thrive in these rewarding roles that bring fresh challenges every day.

About the role

Tower Hamlets Housing Options Service is looking for a Housing Adviser specialising in private sector tenancy advice to join a busy front-line team to people who are homeless or at risk of homelessness. So that crisis situations are averted, you will offer advice, support, and solutions to vulnerable people to resolve their homelessness.

You will have knowledge and experience of processing applications made under the Part 7 of the Housing Act 1996 (as amended), utilising relevant legislation, such as the Protection from Eviction Act 1977, Deregulation Act 2015, Equality Act 2010, Domestic Abuse Act 2021 etc in performance of the tasks of the role. The successful candidate will have excellent written and verbal communication and interpersonal skills, both for interviewing vulnerable homeless applicants as well as in correspondence with landlords and other stake holders.

Enthusiasm and strong motivation to work within homelessness services, as well as a 'can-do' attitude are key as we are seeking people with the right competences to join our passion in providing those experiencing homelessness with solutions-based services.

Our Benefits

• Competitive salary
• Local Government Pension Scheme membership.
• Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.
• Flexible and agile working to support work–life balance.
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it's a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.