Assistant Store Manager

Team Retail & Business Banking

Location Cardiff

County Glamorgan

Ref # 23958

Closing Date 26-Nov-2025

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.

As an Assistant Store Manager, you will lead a team of Cashiers, Lead Cashiers, and Customer Service Representatives, making sure that the customer service that we provide is always second to none You will work alongside other Assistant Store Managers and share different responsibilities within the Store that will give you an amazing opportunity to gain experience and develop skills in service, risk, and people management. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.

So what will you be doing?

• Supporting the Store Manager in supervision of the team and all operational activities
• Inspiring and nurturing colleagues by being a role model for our amazing behaviours.
• Assisting customers with complex queries
• Taking responsibility for complaints handling through to resolution
• Co-ordinating team schedules and providing leadership to Cashiers, Lead Cashiers, and Customer Service Representatives
• Supporting colleagues' development and our Licence to amaze scheme
• Actively participating in the store events, including Kids Rock, Money Zone and Grand Openings
• Constantly looking for ways to Surprise and Delight our customers

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

• Passionate about providing unparalleled levels of service and convenience for customers.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Able to work and learn quickly in a fast-paced, fun and dynamic environment
• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
• Excellent time management and attention to detail are key - this role involves processing lots of customer and college information to a deadline
• Naturally, you will be comfortable with having full operational accountability of the Store
• We need you to be fully flexible to work on a variety of shift patterns over seven days

You will work across 5 days a week - Cardiff Queen Street is a Monday-Friday store, however a successful candidate will be required to work some Saturdays to support our Newport Road store.

Our promise to you...

• We will make sure that you are are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck