Service Coordinator

PFS Group Limited is an established Fire & Security Company based in Southend, Essex. We have experienced rapid growth over the past few years and are looking for the right candidate to join our company.

About the Service Department & The Role

Working in a team with a Supervisor, two other Senior team members and six other Coordinators you will be part of an environment which empathises both individual and team working skills. You will share the workload with your fellow coordinators while also accumulating defined areas of responsibility over time. The team is structured to promote constructive conversations to deal with issues and in addition there are weekly departmental meetings and also one to one discussions with your manager.

Your role will be to assist in the daily running of our service department which has multiple Service engineers and a number of regular partners we work with. You will be responsible for booking in the engineers work, speaking to customers, responding to internal and external emails, reviewing & invoicing jobs, and completing a multitude of other administrative tasks. You will working within our PPM Scheduling team which will involve teamwork as a large part of your role.

The role is varied and can be fast paced at times whilst equally can be very rewarding working on your own or with the team to resolve issues.

Full training will be provided and we don't expect candidates to have any prior industry knowledge.

Why work for PFS Group?

We believe in ensuring we push individuals within the business and are looking for ambitious candidates who want to learn the Fire & Security industry and progress within the business in the years to come. We will work with you to develop your skills and provide honest and transparent feedback on where improvements can be made. We ensure communication between company management and staff is consistent and all members of our management team are approachable.

We conduct yearly appraisals which includes a wage review. We will initially also complete multiple catch-ups over your first few months ahead of your 6 month probation expiry to ensure you are fully aware of how you are performing.

Progression - we are passionate about pushing our staff further and are always thinking of ways our existing staff can move into new roles in the business.

Environment - we believe in having an enjoyable office atmosphere and promote working with your colleagues to get issues resolved, enhancing learning and promoting healthy working relationships between colleagues

The Right Fit - we are always looking for individuals who fit our way of working, have a strong work ethic and a desire to always do the best job possible. We are a good sized company, able to give employees the training to do their jobs well, without being too large a business that staff feel like numbers rather than individuals.

Caring - as a growing business we have seen our number of employees expand over the years but we work hard to make sure that everyone is appreciated individually and feels wanted and respected within the business. We look to perform regular Company events including Summer & Christmas parties, Company Sports Day, Royal Park Half Marathon, and the annual PFS Group Bake Off. We also work hard to support our staff through regular department meetings, individual catch-ups where needed, annual appraisals & our Employee Financial Support Fund which we offer to all staff which allowing them to borrow money to cover unforeseen emergency costs which can then be deducted gradually from salary payments. Our Office also has a smart but informal dress code policy to ensure everyone feels comfortable.

Duties and responsibilities

• Handle the workload associated with supplying preventative maintenance & reactive maintenance services
• Contact clients to book service visits taking into account specific job and access requirements
• Liaise with contractors where required for specialist services
• Handle telephone calls and emails from clients and engineers dealing with any queries
• Categorise and resource the correct engineer for reactive calls based on skills set and proximity to work location
• Liaise with other departments within the business to get issues and situations resolved
• Produce reports as and when required by clients and senior PFS staff members
• Review portals for some of our clients and ensure these are looked after and information processed/uploaded as and when required
• Create Risk and Method Statements and raise Work Permits for jobs
• Review completed jobs checking the work has been carried out correctly and compliantly, any quotations have been raised by the engineer and that any follow-up service work is notified to the client and booked in
• Raise invoices for completed jobs
• Perform all duties professionally, promptly, and efficiently
• Act as an ambassador for the company

Required Skillset

• Must be able to work constructively as part of a team
• Able to work well on your own and on your own set workload
• Calm under pressure
• Good time management and organisation
• Passion, enthusiasm and focus for the job role
• A good eye for attention to detail
• Desire to provide a good level of service to our clients

Hours: Monday to Friday, 8am to 5pm

PFS Group is an Equal Opportunity Employer. PFS Group does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Work remotely

• No

Job Types: Full-time, Permanent

Pay: £25,396.00 per year

Benefits:

• Casual dress
• Company events
• On-site parking
• Referral programme

Work Location: In person