IT Ops Analyst

Title:
IT Operations Analyst

Reports to:
Senior Systems Administrator

Work Arrangement:
On-Site

Company Overview
Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas - including airborne ISR, electronic warfare, secure communications, aerial refuelling, special mission aviation, aerial firefighting, and advanced simulation.

Wherever we operate, we build vertically integrated full stacks of capability-designing, building, and operating turnkey solutions that let customers scale capacity while benefiting from continuous cycles of innovation. With operators and engineers under one roof, we close the gap between lab and field - what we call connecting design with effect.

Metrea's solutions are built for elegance: effective, efficient, and evolving. This approach enables our partners to do more with less and achieve outsized, asymmetric advantage against rapidly evolving threats.

Headquartered in Washington, DC, Metrea has facilities across the United States, the United Kingdom, Europe, and beyond.

Group Overview
Metrea Management
is our global shared service providing support for the Capabilities in areas such as People, Finance, Legal, Strategy and Information Technology.

Position Summary
As a IT Operations Analyst, you will support the IT team in maintaining and administering Metrea's IT infrastructure. This is an onsite role, providing hands-on support to colleagues across the business. You will handle day-to-day troubleshooting, user support, and assist with Office 365, Azure, and Intune administration.

You will be expected to act proactively and professionally in addressing IT issues, ensuring colleagues feel supported and confident in using technology.

Role And Responsibilities

• Onsite User Support
• Provide 1st and 2nd line IT support directly to staff onsite (password resets, account management, software installs, hardware setup, AV/meeting room support).
• Deliver clear, friendly, and helpful guidance to users of varying technical ability in a professional manner.
• Proactively identify recurring issues or opportunities for improvement and raise them with senior administrators.
• Escalate complex issues as needed.
• Systems Administration Assistance
• Support Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
• Assist with Azure AD user and group management.
• Help maintain device compliance and configuration policies through Intune.
• Device & Infrastructure Management
• Prepare and configure company laptops, mobile devices, and peripherals.
• Monitor hardware functionality and report potential issues.
• Maintain accurate IT records, asset inventories, and documentation.
• Security & Compliance
• Follow endpoint security practices and assist with patch management.
• Ensure compliance with company IT policies and data protection standards.
• Projects & Continuous Improvement
• Contribute to IT infrastructure projects alongside senior colleagues.
• Research and recommend improvements to systems and workflows.
• Demonstrate a proactive and professional approach to supporting the business and improving IT services.

Skills And Experience

• Excellent interpersonal and communication skills – able to build trust and work effectively with staff at all levels.
• Proactive and professional mindset, with the initiative to spot and resolve issues before they escalate.
• Strong problem-solving and troubleshooting skills.
• Positive, solution-focused attitude when assisting colleagues.
• Reliable, organised, and accountable for tasks.
• Ability to work collaboratively within a team environment.

Additional Eligibility Qualifications

• Essential
• Strong knowledge and proven experience delivering 1st and 2nd line IT support in a professional environment.
• Demonstrable experience troubleshooting and resolving issues with Windows operating systems, user accounts, printers, and mobile devices.
• Practical knowledge of Microsoft 365 administration, including Exchange Online, Teams, and SharePoint.
• Familiarity with Active Directory / Azure Active Directory for user and group management.
• Experience with device deployment and management tools (e.g., Intune, Autopilot, or similar).
• Strong interpersonal skills with the ability to provide clear, professional support to non-technical users.
• Reliable, proactive, and accountable, with excellent organisational and problem-solving skills.
• Eligible and willing to undergo security vetting.
• Desirable
• Hands-on experience with PowerShell or scripting for routine administrative tasks.
• Familiarity with virtualization technologies (Hyper-V, VMware).
• Experience supporting audio-visual (AV) systems and video conferencing platforms.
• Awareness of ITIL practices or structured IT support frameworks.
• Exposure to network fundamentals (switches, Wi-Fi, firewalls — awareness rather than deep expertise).

• Formal IT certifications such as:

• CompTIA A+ or Network+

• Microsoft Certified: Azure Fundamentals (AZ-900)
• ITIL Foundation
• Experience with ticketing/helpdesk systems

Our Firmware
Metrea's single core value, "rooted in humility," is supported by four key attributes: entrepreneurial, systematic, discerning, and over-deliver. These attributes, combined, form our Teammate Firmware, our culture. We explore these attributes during the hiring process when we grow our teams and continually support the growth of our culture. We are a hyper-collaborative, dynamically hierarchical organization united by a passion for what we do, how we do it, who we do it with, and who we do it for.

Benefits
MAM UK
Private Medical Insurance

Subsided gym membership / plans through Wellhub

Electric Car scheme

Cycle to work scheme

Salary sacrificed pension scheme

Free lunch on office days

Enhanced Parental Leave

Right to Work
The employee will have the legal right to work in the United Kingdom and will be able to produce right to work documentation.

Equal Opportunities Statement
Metrea Management Limited (MAM) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other characteristics protected by law.

Position Type and Expected Hours of Work
This is a full-time non-exempt position with typical working hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager.

Work Location
London

Work Environment
This job operates in an office setting

Travel
Some Travel