Rehab Scheduler

1 week ago

London, Greater London, United Kingdom Reid Health Full time £30,000 - £50,000 per year
Rehab Scheduler5400 Rehab Services-Mgmt/Clerical

Schedule: Day Shift.  40 hours weekly.   9:30am-6:00pm Monday-Thursday. 8:30-5:00pm Friday.

About the Position:

This position is responsible for all scheduling functions related to rehab services: Evaluations, Progress Updates, and on-going treatments.  The position will work closely with management and the clinical staff to optimize patient care and efficient operations.

Overview of Responsibilities

  • Answers incoming phone calls, schedules patient appointments, or transfers caller as appropriate according to established guidelines by department management.

  • Schedules and/or documents phone encounters for open scheduling inquiries.

  • Maintains all office appointment schedules by scheduling patients based on convenience of patient, urgency, POC, and time required (including assessment and ongoing treatment).

  • Manages Epic waitlist functions and schedules POP list visits.

  • Works assigned work queues in Epic.

  • Works with management to edit ongoing treatment schedules to open new eval/treatment slots.

  • Cancels and reschedules appointments.

  • Audits/manages patient attendance procedures/processes and notifies management of noncompliance.

  • Reschedules patients when needed for provider call-ins, emergencies, or approved provider time off.

  • Completes order transcribing for outside referrals.

  • Manages contract/agency therapist schedules.

  • Schedules/reschedules patients for new therapists or departing therapists.

  • Blocks therapists' schedules as needed per department policy.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. 

Education & Experience

  • High school diploma or equivalent

  • Previous computer experience

  • Preferred six months of medical-related office experience

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