Inbound Inside Sales Associate

Are you keen to work somewhere that's stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you

We are looking for an Inbound Inside Sales Associate to join us at INSHUR We're based in sunny Brighton (sea , chips , and seagulls included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office at least once a week, fostering a dynamic and supportive environment.

You'll be working on re-inventing insurance in exciting markets across multiple territories including the UK , US , and the Netherlands , with plans to expand into new European countries.

Supported by (and reporting to) the Inside Sales Manager, you'll be joining a friendly team of four outbound associates and a growing team of inbound associates. Which are part of the Growth function—responsible for driving new initiatives at Inshur, including collaborations and campaigns between Sales and Marketing. The Inside Sales team focuses on winning direct revenue for the business, creating value, and building clear differentiators between Inshur and our competitors.

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

What you'll do

As an Inbound Inside Sales Associate, you will be responsible for supporting prospective customers in their purchasing experience and if required through the renewal journey.

You'll be working on:

• Managing incoming calls on our inbound phone line, handling both quotation and purchase enquiries
• Meeting and exceeding weekly targets for revenue, abandonment rate, and conversion
• Using consultative sales techniques to understand customers' insurance needs and provide compliant, tailored product support
• Closing sales and ensuring all customer information is accurately captured and maintained in our CRM
• Partnering with the Outbound team to schedule and hand over customer call-backs efficiently
• Collaborating with the Inside Sales team to improve sales processes
• Working closely with the Customer Support team to ensure customers are directed to the right resource for their needs.
  Operating effectively during busy periods, while proactively supporting the wider sales function during quieter times.

We don't have a definite checklist of skills – our hiring process is much more about aptitude and passion than ticking boxes. So don't worry if you haven't used a particular tool or checked off all the listed skills and experience.

That said, below is a guideline of skills that we think would make you successful in this role:

We'd love to hear from you if you have:

• Have a strong background in a high volume phone role
• Have experience working to targets - driven inbound or proactive outbound sales environment and have an excellent record of exceeding targets
• Can build rapport over the telephone, with strong communication skills, able to forge strong relationships with customers and prospect customers
• Understand that we are passionate about adding value to our customers and prospects
• In a competitive environment your ability to ask dynamic and probing questions to uncover needs (and latent needs) is a critical communication skill you must be willing to continually develop
• You will be passionate about being curious The more you can learn about customers/ prospects needs, budget and buying process the more successful you will be at aligning our products to them.
• Understand the value of managing your time effectively. You will have to organise your day effectively and have the discipline to ensure you achieve your daily call criteria and KPIs that will ensure you exceed your revenue growth targets

You'll love it here if you:

Thrive navigating ambiguity and finding clarity in uncertain situations.

Take pride in being accountable and owning your responsibilities.

Enjoy in a fast-paced environment where change happens quickly.

Are solutions-focused and driven to overcome challenges.

Embrace resilience and adapt to setbacks with a positive attitude.

Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.

You may not enjoy working here if:

• Prefer a more structured, slow-moving environment.

Feel most comfortable when tasks and processes are clearly defined from the start.

Struggle with handling multiple challenges at once or adapting to frequent changes.

Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.

What to expect from the process:

Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.

First Interview: 60-minute interview with the Inside Sales Manager and someone from the people team. A general Q&A, assessing role and culture fit.

Final Interview: A brief live role play and then follow up questions with the Inside Sales Manager and Director of Operations

What we offer

Our budget for this role is £25,000 to £27,500 + OTE of £6 - 8k and we will take into account any previous experience when agreeing on the final offer.

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long-term personal and professional growth and wellbeing. Here's a sample of what this includes:

30 days of holiday annually, plus bank holidays

Private healthcare for you and your family, including pre-existing conditions

Life insurance at 3x your salary

13 weeks parental leave at full pay for new parents

Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax

Ride to work scheme

Workplace pension scheme to help you save for retirement

• Flexible working hours to suit your lifestyle

£500 annual personal training allowance plus regular learning opportunities on a variety of topics

£40 monthly wellbeing to keep you healthy

24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

About Us

INSHUR is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers.

Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we've been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise.

Backed by some of the most forward thinking VC's including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

As a global team of around 250 people based across the US, UK, and the Netherlands, we value:

Generosity, inclusivity, open-mindedness, and diversity

Delivering great results and learning in the open

Freedom to make long-term, high-impact decisions

The wellbeing of our teammates and the people around us

And… Enjoying the ride

Equal opportunities

At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.

As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ . We proudly represent 30+ nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We're proud to have been recognised for Diversity and Inclusion by the British Insurance Awards .

We recognise that early-stage companies often hire people similar to the existing team—something we've worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.

‍‍ Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible.

• While this position is advertised as full-time, we're flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate.

If you need any adjustments during the interview process, please let us know, and we'll do our best to accommodate your needs.