Senior Pensions Administrator

7 days ago

London Area, United Kingdom Qudos Recruitment Full time £40,000 - £80,000 per year

Purpose of the Role

To lead and oversee the administration team in the management of multiple pension schemes, ensuring operational compliance, procedural integrity, and timely delivery of trustee duties. Acts as escalation point and ensures implementation of operational controls and SOPs.

Key Responsibilities

Leadership & Oversight

  • Supervise pension administrators and junior staff
  • Conduct training and procedural reviews
  • Allocate workloads and monitor completion of key controls (e.g. reconciliations)

Operational Governance

  • Maintain and update the Operational Manual and SOPs
  • Ensure correct use of daily reconciliation logs, fee templates, onboarding forms
  • Oversee implementation of trustee resolutions and financial controls

Client & Scheme Oversight

  • Review high-risk client onboarding cases and complex transactions
  • Validate benefit calculations, transfer-out requests, and death claims

Regulatory & Compliance Liaison

  • Ensure HMRC QROPS and other reports are prepared and submitted on time
  • Ensure Treasury returns and other reports are prepared and submitted in a timely manner
  • Liaise with MLRO on flagged activity
  • Support the completion of GFSC questionnaires, audits, and trustee board updates

Process Improvement

  • Identify inefficiencies and propose operational enhancements
  • Lead reviews of incident logs and trigger events (e.g. from GRC register)

Key Competencies

Strategic & Operational Leadership

  • Operational Oversight - Ensures day-to-day procedures are completed accurately and signed off.
  • Process Ownership - Maintains and updates SOPs, logs, templates, and control points.
  • Team Leadership - Coaches and supports junior team members; assigns and reviews work effectively.

Compliance & Risk Management

  • Regulatory Competence - Strong working knowledge of:
  • Private Sector Pensions Act 2019
  • POCA 2015
  • HMRC reporting obligations
  • Trustee Act & GFSC principles
  • Issue Escalation & GRC Awareness - Recognises red flags and trigger events; logs and escalates appropriately.

Communication & Decision-Making

  • Judgement & Problem-Solving - Handles complex or ambiguous cases (e.g. delayed transfers, deceased members, large discrepancies).
  • Stakeholder Management - Liaises with trustees, MLRO, external providers and auditors clearly and effectively.

Continuous Improvement

  • Change & Process Improvement - Identifies inefficiencies or risks in operations and proposes enhancements.
  • Quality Assurance - Ensures the team meets internal quality standards and operational KPIs.

Key Skills & Qualifications

  • 5+ years' experience in pensions or trustee administration
  • Strong understanding of Gibraltar pension regulations and trustee law
  • Prior management or supervisory experience
  • Proficient with financial systems, reconciliations, and SOP documentation
  • Analytical and confident in decision-making

Compliance Obligations

  • Must adhere to the Trustee Act, POCA 2015, and GFSC AML Guidance
  • Required to complete AML/CFT and data protection training
  • Responsible for embedding daily controls required under:
  • Private Sector Pensions Act 2019
  • Trustee Act
  • POCA 2015
  • GFSC AML/CFT Guidance
  • Required to sign off on procedure adherence and team AML training completion

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