Associate, Customer Experience, Italian Speaking

1 week ago

Reading, Reading, United Kingdom Restoration Hardware Full time £25,000 - £60,000 per year
Description

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES
  • Live Our Vision, Values and Beliefs every day
  • Represent the RH brand through polished communication, personal appearance and professionalism 
  • Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
  • Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
  • Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems 
  • Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
  • Qualify and educate potential design customers on services offered by RH Interior Design 


OUR REQUIREMENTS
  • 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
  • Poise and confidence to interact with high-end customers while maintaining confidentiality
  • Fluency in Italian, written and verbal
  • People and relationship-driven
  • Driven to deliver first-class service and exceed customer expectations
  • Ability to recognize and respond to multiple priorities
  • Exceptional analytical, problem-solving and decision-making skills
  • Strategic, highly organized and results-oriented
  • Excellent verbal and written communication skills
  • Commitment to Quality with exceptional attention to detail 
  • Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
  • Willingness to work a flexible schedule, including evenings, weekends and holidays


PHYSICAL REQUIREMENTS
  • Ability to be productive working remotely
  • Ability to travel to the nearest gallery as needed

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