Home Delivery Scheduling Associate

1 week ago

Reading, Reading, United Kingdom Restoration Hardware Full time £25,000 - £40,000 per year
Description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.

YOUR RESPONSIBILITIES

  • Live Our Vision, Values and Beliefs every day
  • Ensure an unmatched, world-class customer experience during each step of the scheduling process
  • Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
  • Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
  • Collaborate with internal and external partners to resolve customer challenges
  • Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures 

OUR REQUIREMENTS

 

  • Customer service experience preferred
  • Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
  • Strong technical aptitude and comfort navigating across multiple systems
  • Resilient and able to excel under pressure; resourceful and creative problem solver
  • Proactive, organized and detail-oriented
  • English and Italian speaking preferred
  • Communicate effectively; strong listening, verbal, and written skills in the Italian language
  • Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed
  • Must pass a background check

PHYSICAL REQUIREMENTS

 

  • Sit and stand for an extended period of time

  • Delivery Driver

    1 week ago

    Reading, Reading, United Kingdom ATA Logistics LTD Full time £175,000 - £275,000 per year

    Fast Pay. Full Support. A Company That's Got Your Back - Van Owners ONLY6-day payment terms, paid weekly, and the opportunity to earn between £176.00 and £234.00 per day — all with full recruitment support from one of the most reliable delivery companies in the UK.At ATA Logistics, we focus on professional parcel delivery across major UK cities and...

  • Associate, Customer Experience, German Speaking

    4 days ago

    Reading, Reading, United Kingdom Explore RH Careers Full time £30,000 - £60,000 per year

    As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings.YOUR...

  • Associate, Customer Experience, Italian Speaking

    1 week ago

    Reading, Reading, United Kingdom Restoration Hardware Full time £25,000 - £60,000 per year

    Description As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings.YOUR...

  • Associate, Customer Experience, German Speaking

    1 week ago

    Reading, Reading, United Kingdom Restoration Hardware Full time £25,000 - £40,000 per year

    Description As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings.YOUR...

  • Administrator

    1 week ago

    Reading, Reading, United Kingdom Es Field Delivery Uk Full time £30,000 - £50,000 per year

    Job Description As an Administrator you will support the Service Delivery Management team with the day to day running of the account by performing administrative tasks according to set policies and procedures.Act as a point of contact for internal queries and where appropriate enquiries from the clientBuild and actively maintain relationships with key...

  • Associate, Customer Experience, German Speaking

    1 week ago

    Reading, Reading, United Kingdom RH Full time £35,000 - £45,000 per year

    Job DescriptionAs a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings.Your...

  • Associate, Customer Experience, Italian Speaking

    2 weeks ago

    Reading, Reading, United Kingdom RH Full time £25,000 - £40,000 per year

    As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings.YOUR RESPONSIBILITIESLive...

  • Store Delivery Driver

    2 days ago

    Reading, Reading, United Kingdom B&Q Full time

    OverviewStore Delivery DriverFull Time hours per week3 Month Fixed Term Contract Shifts available Monday - Sunday, 7am - 10pm (Full flexibility needed)UK Notional hourly rate £14.27 per hour (Inclusive of an £0.81 per hour, store specific location allowance)B&Q ReadingPLEASE NOTE - Due to the nature of the role, heavy lifting will be requiredWe believe...

  • Corporate Tax Associate Director

    4 days ago

    Reading, Reading, United Kingdom Hays Full time £70,000 - £95,000 per year

    Your new companyAre you ready to take the next step in your tax career? My client, a Top 10 Firm, is experiencing rapid growth by growing their portfolio by winning business and gaining clients from referrals. They are looking for a Corporate Tax Associate Director to join a dynamic and forward-thinking team that thrives on solving complex challenges for...

  • Associate Dean

    1 week ago

    Reading, Reading, United Kingdom NHS England Full time

    Associate Deans (AD) WillAssist the Primary Care Dean to ensure all functions align with the NHS England mandate, focussing on improving patient and learner safety and experience and ensuring effective educational outcomes.Work across the spectrum of health and social care within the context of teams to provide education that reflects changing service...