Senior People Centre Advisor 1

2 weeks ago

Birmingham, Birmingham, United Kingdom KPMG UK Full time £45,000 - £55,000 per year


Job Title: People Centre Senior Advisor
Type of role: Secondment
Grade: E2
Location: Birmingham/Leeds (working from the office two days per week)

Role and person overview

Working as part of the Finance and People Operations team, you will be responsible for delivering business-focussed and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice and support to the employees. Your proactive approach will support all activities in the Employee Lifecycle.

You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Talent, Immigration and Benefits.

Whilst establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment.  Your will work collaboratively across the business ensuring a seamless first-class HR service.

Upholding the firms' values, you will serve as a role model for your stakeholders and within the team.

The role has the following key responsibilities

  • Monitor, allocate and work tasks from the systems used (ServiceNow, SuccessFactors and Appian) ensuring urgent requests are reviewed, allocated and flagged to the appropriate area/team to be completed promptly & accurately
  • Adhere to all Service Level Agreements for all agreed processes and highlight issues to the Team Leader
  • Data entry based on business requirements
  • First point of contact for queries via phone and email
  • Maintain strong working relationships with relevant internal and external stakeholders
  • Deal with complex queries, advising on complex policy matters and escalated queries
  • Managing projects for internal teams such as Talent and Benefits
  • Supporting with sharing communications with the wider business
  • Take a proactive approach to educating and supporting the EXL team members with queries
  • Deputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issues
  • Be expected to take responsibility for ad-hoc project work and processes as and when required by the Management Team
  • Contribute to department meetings and lead on specific sessions where relevant
  • Promote continuous improvement within the business and internal teams
  • Be pro-active in working with both the Management team to improve operational efficiency
  • Keep up to date with KPMG policy changes and the wider firm agenda
  • Assisting with reporting and MI when required
  • Support with SOP review and process maps as required

Qualifications and skills

The successful candidate is likely to have/be able to demonstrate:

  • An ability to build relationships and communicate with people at all levels
  • High levels of resilience, with experience of working in a highly pressurised customer centric environment
  • Proactive and high energy individual with a positive approach
  • The ability to take a logical, systematic, coherent approach to issues. Thinking outside of the box and weighing up all options available to make an informed decision
  • Excellent communicator – written and verbal
  • The ability to influence and confidently negotiate at all levels
  • Strong organisational, literacy and numeracy skills
  • Good IT office proficiency, including, Microsoft Excel, PowerPoint, Word etc. as well as SuccessFactors or equivalent HR system

  • Senior People Centre Advisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom KPMG Full time £25,000 - £35,000 per year

    Job detailsLocation: Birmingham, LeedsCapability: KPMG Business ServicesExperience Level: Junior ProfessionalType: Full TimeService Line: OEHContract type: Fixed term contractJob descriptionPeople Centre Senior Advisor (6 month FTC)Base Location: Birmingham (2 days per week in the office)The KPMG Business Services function is a cornerstone of our UK...

  • Senior People Centre Advisor 1

    1 week ago

    Birmingham, Birmingham, United Kingdom KPMG Full time £25,000 - £55,000 per year

    Job detailsLocation: Birmingham, LeedsCapability: KPMG Business ServicesExperience Level: Junior ProfessionalType: Full TimeService Line: OEHContract type: Fixed term contractJob descriptionJob Title: People Centre Senior AdvisorType of role: SecondmentGrade: E2Location: Birmingham/Leeds (working from the office two days per week)Role and person...

  • People Advisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Boparan Restaurant Group Full time £30,000 - £55,000 per year

    18-Month Fixed-Term Contract (Maternity Cover)Hybrid Role – Based in BirminghamAbout UsThe Boparan Restaurant Group is a forward-thinking family of nine brilliantly diverse brands, with over 100 sites.We are passionate about food and hospitality, often looking for new ways to innovate and create unforgettable experiences across our Brands. Though we are a...

  • People Advisor

    6 days ago

    Birmingham, Birmingham, United Kingdom Intercity Full time £40,000 - £60,000 per year

    Keep our culture thriving. Shape the colleague experience. Be our next People AdvisorWe're looking for aPeople Advisorto be a trusted partner to managers and colleagues, supporting every stage of the colleague lifecycle. From employee relations and wellbeing to engagement and inclusion, you'll help us create a positive, collaborative environment where people...

  • People Advisor

    2 days ago

    Birmingham, Birmingham, United Kingdom Intercity Technology Full time £40,000 - £70,000 per year

    Keep our culture thriving. Shape the colleague experience. Be our next People AdvisorWe're looking for a People Advisor to be a trusted partner to managers and colleagues, supporting every stage of the colleague lifecycle. From employee relations and wellbeing to engagement and inclusion, you'll help us create a positive, collaborative environment where...

  • Senior Service Designer

    4 days ago

    Birmingham, Birmingham, United Kingdom Version 1 Full time

    Company DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...

  • Centre Assistant

    4 days ago

    Birmingham, Birmingham, United Kingdom Stoke Chiro Spinal Health Centre Full time

    Join Our Welcoming Community at Stoke Chiro Spinal Health CentreAre you passionate about creating positive first impressions and contributing to a team that values community and well-being? We're seeking a professional and approachable Front Desk Receptionist who thrives in a dynamic, people-focused environment. As the face of our clinic, you'll play a vital...

  • People Assistant

    2 weeks ago

    Birmingham, Birmingham, United Kingdom CORElevate Full time £25,000 - £35,000 per year

    People AssistantLocation:Hybrid – 1 day per week in Birmingham (Tuesdays), 4 days remoteSalary:Up to £35,000 + travel expenses + development supportAbout the CompanyA fast-growing hospitality group operating several successful casual dining and coffee-led brands across the UK. The business has recently signed a major national rollout deal, making this an...

  • Senior Human Resources Advisor

    6 days ago

    Birmingham, Birmingham, United Kingdom Career Moves Group I B Corp™ Full time £48,000 - £60,000 per year

    Senior HR Advisor/Junior BPBirmingham | Hybrid (Weds & Thurs in office)£23–£25 per hour (PAYE, Inside IR35)ASAP start – until 27 March 2026 | 35 hours per weekWe're looking for a confident HR Advisor to support the HRBP and HR Manager within a large, fast-paced People Services team. This is a fantastic opportunity for someone ready to build on their...

  • Senior Oracle Fusion Technical Consultant

    6 days ago

    Birmingham, Birmingham, United Kingdom Version 1 Full time £25,000 - £80,000 per year

    Senior Oracle Fusion Technical Consultant (Data Migration Focussed)You must be eligible for CTC Clearance. To be eligible for CTC clearance you need to have lived in the UK for the last 3 years. Take Your Oracle Cloud Career to the Next LevelAre you a technically driven Oracle professional ready to make your mark onlarge-scale Oracle Fusion transformation...