Charity Assistant

Job Title: Charity Assistant

Reports to: Communication and Impact Manager

Location: Hessle / Hybrid

Hours: per week

Salary: £15,007 – 23,660 (£13 per hour) (Actual Salary)

Contract: Permanent

Who we are as a Group

John Good Group is a sixth-generation family business founded on family values. We put our people, planet, and communities at the heart of everything we do and are winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact.

The Group is made up of four divisions, Maritime, Warehousing & Distribution, Travel and Services. Our Central Services team provides a service to all operating companies within these divisions as well as our Charity, The Matthew Good Foundation.

About the Role

The Charity Assistant provides essential administrative and operational support to our grant and employee-giving programmes. Working as part of a small and close-knit team, you will help ensure that applications, assessments, payments, and reporting processes run smoothly and efficiently. This role is ideal for someone who is organised, detail-focused, and passionate about supporting organisations and projects that create positive impact for both people and planet.

The 'Good' things you can get:

· 25 days annual leave plus bank holidays (full time equivalent)

· Birthday day off work

· Free onsite parking

· Contributory Pension Scheme

· Life Assurance

· Health cash plan

· YuLife, with virtual GP and EAP

· Gym membership discount

· Free Eye Test

· Referral Scheme

· Long service awards including gifts and increase in annual holiday entitlement

· Employee Volunteering and matched charitable donations

· Social events

· Personal & professional development

Key Responsibilities

1. Grants Administration

• Support the full grants cycle, from opening application rounds to issuing award letters and processing payments.
• Monitor shared inboxes and respond to applicant queries promptly and professionally.
• Maintain accurate grant records, data, and documentation in the grants management system.
• Assist with eligibility checks, collating information, and preparing papers for review panels.
• Help track reporting and monitoring deadlines, sending reminders and following up with grantees.

2. Volunteer Coordination

• Support with the development of a range of volunteer opportunities for employees to engage with as part of the Day to Make a Difference Scheme.
• Act as the main point of contact for employees, responding to queries and providing regular communication.
• Assist with gathering feedback from volunteers and implement improvements to the volunteer experience.

3. Communications & Engagement

• Provide general communication support including managing emails, enquiries, and other correspondence.
• Assist in managing social media updates relating to grants, impact, and organisational news.
• Assist with internal communications updating employees about opportunities for engagement and the impact of the organisation.
• Help maintain strong relationships with donors and grantees by ensuring timely correspondence and updates.

4. Data, Monitoring & Evaluation Support

• Help collect, organise, and summarise monitoring and impact data from grantees.
• Track volunteer hours and pro-bono contributions to projects.
• Assist in preparing reports for trustees, funders, and stakeholders.
• Ensure data is accurate, compliant with GDPR, and recorded consistently.

5. Finance Administration

• Process grant payments, invoices, and expenses in coordination with the finance team.
• Help track financial records and support the reconciliation of grant budgets.
• Maintain clear audit trails and ensure documentation is properly recorded.

6. Event & Meeting Support

• Support the logistics for grant panel meetings, trustee meetings, and other organisational events.
• Prepare agendas, papers, and minutes where required.
• Help organise venues, materials, refreshments, and attendee communications.

7. General

To undertake any other duties as and when requested by Senior Management

Person Specification

Essential

• Strong organisational and time-management skills.
• Good written and verbal communication abilities.
• Confident using Microsoft Office and general digital tools.
• Ability to work independently and as part of a team.
• A proactive, flexible, and positive attitude.
• Commitment to the mission and values of the charity sector.

Desirable

• Experience working or volunteering in a charity or community organisation.
• Basic understanding of fundraising, marketing, or project coordination.
• Experience with CRM or donor management systems.
• Ability to create simple digital content (e.g., social posts, Canva designs).

Diversity

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.

GDPR

John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

Job Types: Part-time, Permanent

Pay: £15,007.00-£23,660.00 per year

Work Location: Hybrid remote in Hessle HU13 0JA