Multi-Site Leasing Coordinator

At LIVINGWAY, we are redefining modern renting, blending design, wellbeing, and community to create spaces that feel as good as they look. Every detail matters, from the atmosphere of a building to the experience each resident has when they walk through the door.

As a Multi-Site Leasing Coordinator, you are the face of LIVINGWAY across multiple developments. You bring our values to life every day, supporting residents, driving leasing performance, and ensuring each building operates smoothly, safely, and beautifully.

This is a hands-on, people-focused role ideal for someone who thrives on variety, connection, and responsibility. You'll be the link between residents, site teams, and head office, ensuring exceptional standards and a seamless tenancy journey from enquiry to renewal.

Our Purpose

We believe in empowering individuals and communities through design, service, and innovation. Built on excellence, integrity, and collaboration, LIVINGWAY is grounded in genuine care for people and places.

From welcoming new residents to supporting wellness sessions on a rooftop terrace, you'll help create the sense of belonging that makes LIVINGWAY more than a home - it's a community.

Key Responsibilities
(including but not limited to)

Resident Experience & Support

Act as the primary on-site contact, delivering warm, professional, proactive service.

Handle queries, concerns, and complaints with clarity and empathy.

Build strong resident relationships to promote satisfaction and retention.

Support wellbeing and social initiatives that encourage community engagement.

Gather and escalate resident feedback to enhance service delivery.

Leasing & Renewals

Manage and conduct viewings, confidently presenting the LIVINGWAY brand and lifestyle.

Showcase apartments, highlighting design quality and community benefits.

Support the full tenancy process, applications, onboarding, renewals, and move-outs.

Work with Property Management to ensure accurate processing of deposits, payments, and move-in documentation.

Track leasing performance, conversions, and renewal outcomes for internal reporting.

Building Presentation & Standards

Maintain high standards across communal areas, apartments, and outdoor spaces.

Carry out daily and weekly site walks, addressing maintenance or cleanliness issues.

Coordinate cleaning schedules, contractor visits, and building readiness.

Maintain accurate inspection records and visual standards documentation.

Operational Oversight

Support the day-to-day running of buildings, ensuring safety, accessibility, and compliance.

Monitor fire safety systems, lighting, and security; report hazards promptly.

Ensure resident and contractor activities follow LIVINGWAY policies and legal regulations.

Provide operational updates, support Yardi-based reporting, and maintain compliance documentation.

Community Building & Events

Assist with planning and delivering resident events and wellbeing activities.

Promote events on site and via the Resident App to increase engagement.

Capture community highlights for internal and external communications.

Maintenance Coordination

Conduct apartment and communal inspections to identify issues early.

Liaise with contractors to ensure timely and high-quality repairs.

Track work orders and completion using Yardi or digital tools.

Support check-ins, mid-tenancy, and check-outs with detailed photographic reports.

Skills & Experience

Minimum 1 year experience in lettings, residential operations, or Build-to-Rent (preferred).

Excellent interpersonal and communication skills.

Strong organisational and time-management abilities.

Confident using technology, including mobile inspection tools and CRM systems (Yardi advantageous).

Understanding of UK rental market practices and tenancy processes.

Awareness of health & safety procedures and compliance standards.

Full UK driving licence and ability to travel between sites regularly.

Personal Attributes

Self-motivated, proactive, and solutions-focused.

Resident-centric, recognising that every interaction shapes the experience.

Professional and consistent in behaviour and presentation.

Collaborative, working comfortably across site and head office teams.

Positive, energetic, and adaptable to varied tasks across multiple buildings.

The LIVINGWAY Mindset

We live how we love - and that means:

We care: about our residents, our buildings, and each other.

We perform: we set the benchmark for excellence in modern renting.

We grow: we innovate, improve, and evolve with every challenge.

Equal Opportunity Statement

LIVINGWAY is an equal opportunity employer and values diversity across the workplace. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status.

Application Process

Please provide your full and up-to-date CV, along with a cover letter explaining why you feel you are the right fit for this role.

We look forward to hearing from you.