Accounts Manager

Changing lives through travel

At G Touring we're passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of "Changing Peoples Lives Through Travel

Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers' shared experiences. Just You's collection of worldwide guided touring holidays has been designed exclusively for solo travellers. From short breaks to epic journeys, customers travelling with Just You discover fascinating cities, spectacular scenery, and fabulous sightseeing in the company of other solo travellers.

G Touring is the touring division of Bruce Poon Tip's group of companies, he also owns G Adventures and Tru Travels. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world's leading non-governmental organisation turning travel into impact in communities around the globe.

We are always looking for people to join our team who have a desire to go above and beyond for the customer to deliver excellence, who have a passion for travel, who are bold and fearless and love to share their experiences and learning.

Accounts Manager

Purpose of the role:

This role is responsible for managing the accounts payable and receivable department and the accounts assistants within team. This role will manage two direct reports and will review the reconciliations of the accounts payable and accounts receivable ledgers, manage the processing and payment of supplier invoices, payment reconciliations and review overdue client bookings. Responsible for the banking, accounting systems and for improving processes, as well as maintaining relationships with HR, IT and other departments.

Location: This role is based in our office in Market Harborough.

Working Hours: Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45 minute lunch break.

In this role you will:

• Manage direct reports effectively and efficiently, including performance management, regular one-to-ones, annual reviews, smart objective setting and recruitment.
• Manage the banking, including monthly reconciliations, as well as relationships with the bank and assist with set-up of new accounts.
• Work cross-functionally with other departments in the business, assisting the contact centre, trade, product and operations teams with their queries.
• Manage the supplier invoice process, ensuring invoices are processed and paid within contracted terms.
• Manage the tour accrual process to ensure tour costs are accurate.
• Work with accounts assistants to ensure daily reconciliation of customer receipts from both direct and agency customers, to process customer cancellations and refunds and to communicate with travel agents to issue self-billing agreements and raise VAT invoices. To also work with accounts assistants to process staff expenses, reconcile the credit cards on a monthly basis and review aged creditors regularly.
• Proactively identify process and system improvements to increase efficiency.
• Work with other teams on the transition of the accounting system.

To be successful in this role you will:

• Have 5 years' experience in accounts payable/ receivables and experience leading a team.
• Have an ability to reconcile complex ledgers, identify and resolve any reconciling items/anomalies.
• Take ownership of your own performance to meet the required standards and expectations, and use learning and development opportunities to be the best you can be in an ever-evolving role.
• Have excellent planning & organisational skills and be able to prioritise, plan, and manage workloads to meet deadlines.
• Actively participate in company initiatives, training, and events.Be able to adapt to changes in situation and task while sensitively responding and supporting the wider team.
• Understand and consider the impact of your own actions on yourself and others (colleagues, customers, and business partners etc.).
• Raise and suggest ideas to improve business and customer process with the Management team, highlighting common trends.
• Educated to A level of equivalent, including Maths & English.
• Be proficient in written and verbal communication skills.
• Be Computer literate in Word and Outlook and especially Excel.

What's it like to work here?

Our culture is more than just some words on paper. It's who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

Why work with us

• Be part of something greater than yourself.
• We're all about "you" being the best you can be and we want you to be yourself too.
• You'll have access to Vocational Learning Support
• Every year the opportunity of a "Learning Journey" to learn about our holidays and to meet our customers
• Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
• Freedom to accelerate / drive change
• A genuine 'one team' approach where everyone counts and everyone is welcome at G Touring.

We offer you

• A competitive salary
• Generous holiday allowance – 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your working week.
• We think it's important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave.
• Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working days supporting a 'registered charity
• If you are a care supporter for someone with a long-term illness, we will support you with up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period.
• 'Cycle to Work Scheme' to support the purchase of a cycle to use for your commute.
• Employee Assistance Programme – 24/7 GP consultation via phone or video plus support services for your health and wellbeing to include support with your mental health, finances, fitness, dietary requirements and life event support.
• Medicash to support your health and wellbeing.
• Life Assurance – 4 times your salary for death in service for your nominated beneficiaries.
• Holiday discounts for yourself, friends and family
• Travel industry benefits
• Opportunity of flexible working, if you want to change your hours for a period of time during your career.
• Hybrid working - 2 days or 50% of your hours if you are part-time to work from home for non-customer facing roles

If you think this sounds like the right business for you and fulfil the criteria above, then please click Apply now