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Ecommerce Account Manager

3 weeks ago

Remote, United Kingdom ShopWired Full time £30,000 - £60,000 per year

ShopWired is the UK's leading eCommerce platform, powering thousands of online stores. We provide businesses with the tools they need to grow online, and we're proud to offer an outstanding level of service to our customers. We are seeking an Account Manager to support and grow our customers on packages up to the Advanced level.

As an Account Manager, you will be responsible for managing day-to-day relationships with customers, ensuring satisfaction, retention, and growth. You'll act as the main contact for customer queries, handle retention and cancellation calls, manage ShopWired Payments enquiries, and identify opportunities to increase revenue through upsells and package sales. You'll also oversee aspects of onboarding and project coordination to ensure customers get the most from their ShopWired package.

Responsibilities

  • Manage customer relationships and respond to account queries
  • Handle reduced fee requests and cancellation calls to retain customers and reduce churn
  • Monitor turnover alerts and act quickly to support at-risk customers
  • Manage SSL certificate requests and renewals
  • Handle ShopWired Payments enquiries and payments-related support
  • Deal with coding work enquiries in conjunction with the theme support team
  • Carry out minor website corrections where required
  • Set up packages for new clients and manage onboarding processes
  • Oversee small-scale project management and ensure smooth delivery of custom work
  • Sell extra services, marketing packages, and annual packages to existing customers

Technical Knowledge

  • Basic understanding of HTML, CSS, and JavaScript
  • Experience or familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Magento)

Targets

  • Achieve sales targets for services, marketing packages, and annual packages
  • Meet churn reduction targets by saving revenue and retaining accounts

Bonus

  • Sales bonus for upsells and package sales
  • Churn bonus for retained revenue

What We Offer

  • £30,000 per annum salary
  • Bonus and commission opportunities based on sales and churn performance
  • Fully remote role
  • Training and support to succeed in account management and client development
  • Career growth opportunities within a fast-growing SaaS company

Job Type: Full-time

Pay: £30,000.00 per year

Application question(s):

  • How much experience do you have with HTML, CSS and JS
  • How much experience do you have with an ecommerce platform like Shopify, WooCommerce or Magento

Work Location: Remote